Senior Hospitality Operations Leader — Guest Experience & Events

Hire Resolve.com; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is assisting in hiring experienced hospitality professionals for various mid-senior level roles in Johannesburg, South Africa. Candidates should have strong leadership capabilities and relevant qualifications in Hospitality or Business, with 5-12+ years of experience. Responsibilities include managing daily operations, driving guest experience, and overseeing budgeting and compliance. Benefits include private health insurance, a pension plan, paid time off, and training development opportunities.

Benefits

Private Health Insurance

Pension Plan

Paid Time Off

Training Development

Qualifications

• 5–12+ years of progressive hospitality experience.
• Experience managing teams in customer-facing environments.
• Familiarity with hospitality systems and reporting tools.

Responsibilities

• Lead day-to-day hospitality operations to achieve targets.
• Drive guest experience standards and quality assurance.
• Manage staffing and team performance through coaching.

Skills

Leadership capability

Operational acumen

Strong communication skills

Education

Relevant qualification in Hospitality Management or Business

Tools

PMS

POS

RMS

CRM

Advanced Excel

Job description

A leading recruitment agency is assisting in hiring experienced hospitality professionals for various mid-senior level roles in Johannesburg, South Africa. Candidates should have strong leadership capabilities and relevant qualifications in Hospitality or Business, with 5-12+ years of experience. Responsibilities include managing daily operations, driving guest experience, and overseeing budgeting and compliance. Benefits include private health insurance, a pension plan, paid time off, and training development opportunities.