Senior Helpdesk Support Engineer

Nambiti Technologies (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service provider is seeking a Senior Helpdesk Support Engineer in Johannesburg. The role involves providing customer service, troubleshooting IT issues, and maintaining hardware and network support. Candidates should possess a Bachelor's Degree in IT and have at least 4 years of relevant experience in a support environment.

Qualifications

• 4 years' experience in a system support environment.
• Proven ability to provide telephonic support and troubleshooting.

Responsibilities

• Provide user support, troubleshoot IT issues remotely.
• Maintain and repair hardware, supporting network infrastructure.
• Travel to client sites as needed.

Skills

Customer Service

Problem-solving

IT Equipment Training

Hardware Maintenance

Network Support

Education

Bachelor's Degree / Advanced Diploma in Information Technology

Job description

Reference : JHB -TR-1 We are recruiting for a Senior Helpdesk Support Engineer.

Duties & Responsibilities Customer Service Receive calls from senior customer engineer / help desk.

Verify / identify problems with help desk.

Contact users to get clarity on problems and troubleshoot.

Provide telephonic support to users if possible.

IT Support Train users on how to use IT equipment.

Hardware Maintenance and Repairs Undertake maintenance and repairs on damaged and repairable hardware.

Report on uneconomical repairs.

Network and Telephone Support Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).

Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.

CSN Support Respond to remote / satellite customer call-outs (hardware, software, and network calls).

Provide telephone infrastructure (1st line support).

Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

Asset Management Undertake audits of hardware and software assets.

Research and Development Keep abreast of trends in hardware and software developments.

Reporting Contribute to the preparation and submission of Regulation reports.

Aid in the development of functional reporting systems, for management, project, or performance reporting.

Qualifications and Experience Bachelor's Degree / Advanced Diploma in Information Technology related qualification.

Relevant 4 years' experience in a system support environment.