Senior Helpdesk Operations Lead — Data-Driven IT Support

Job Crystal; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service management firm in Pretoria is seeking a Senior Helpdesk Manager. This role involves overseeing service desk operations, managing a multi-functional team, and ensuring data-driven support for clients. The ideal candidate will have over 5 years of experience in a retail or pharmacy environment and possess ITIL certification. Excellent communication skills are essential. Market related salary offered.

Qualifications

• 5+ years' proven experience in helpdesk managerial level in Retail / Pharmacy environment.
• Experience in managing a multi-functional team.
• Hands-on experience with at least 3 pharmacy systems.

Responsibilities

• Oversee service desk operations including team leadership and scheduling.
• Manage and maintain IT service governance areas.
• Lead Problem Management and trend analysis.

Skills

Helpdesk management

Team leadership

Communication skills

Data analysis

Problem management

Education

ITIL Foundation or equivalent

Tools

Gk POS

eSocket

Unisolv / Pharmacy systems

Azure AD

Intune

MECM

Citrix

SQL

Job description

A leading service management firm in Pretoria is seeking a Senior Helpdesk Manager. This role involves overseeing service desk operations, managing a multi-functional team, and ensuring data-driven support for clients. The ideal candidate will have over 5 years of experience in a retail or pharmacy environment and possess ITIL certification. Excellent communication skills are essential. Market related salary offered.