Senior Helpdesk Manager: 24/7 Ops & Data-Driven Lead

Vexall Pty Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading support services provider in South Africa is seeking a Senior Helpdesk Manager to oversee service desk operations and ensure consistent support delivery. The ideal candidate has over 5 years experience managing helpdesk teams, particularly in retail or pharmacy environments, with strong IT management skills. This full-time role requires in-person work and excellent communication abilities.

Qualifications

• 5+ years of experience in a helpdesk managerial role.
• Experience managing a multi-functional team.
• Hands-on experience with pharmacy systems.

Responsibilities

• Oversee service desk operations for 24/7 support.
• Manage performance, quality, and efficiency of support channels.
• Lead governance of IT service processes.

Skills

Helpdesk management

Team leadership

Excellent communication skills

Data analysis

Education

ITIL Foundation or equivalent

Tools

GK POS

Unisolv

Azure AD

Intune

MECM

Citrix

SQL

Job description

A leading support services provider in South Africa is seeking a Senior Helpdesk Manager to oversee service desk operations and ensure consistent support delivery. The ideal candidate has over 5 years experience managing helpdesk teams, particularly in retail or pharmacy environments, with strong IT management skills. This full-time role requires in-person work and excellent communication abilities.