Senior Healthcare Customer Service Representative

Ttec; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service company in Cape Town is seeking a Senior Healthcare Customer Service Representative. In this role, you will help customers with healthcare inquiries and provide compassion and support. Ideal candidates will possess empathy and strong communication skills. The position offers a supportive environment focused on professional development.

Benefits

Transport provided

Health and wellness incentives

Tuition reimbursement

Qualifications

• Strong desire to make a difference in the lives of others.
• Ability to quickly learn new concepts and technologies.
• Proficiency in using computer software and tools.

Responsibilities

• Answer incoming communications with empathy from customers.
• Conduct research to provide answers for customers.
• Work hours designed to support USA customers.

Skills

Empathy

Attentive listening

Solution-oriented mindset

Education

High school diploma or NQF Level 4A

Job description

Job Details

As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll Do

You are the person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you'll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.

Typical Day

• Answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services.
• Conduct research to provide answers for customers to resolve their issues.
• Work hours designed to support USA customers; shifts could end as late as midnight local time.

What You Bring to the Role

• High school diploma or NQF Level 4A.
• High degree of patience and empathy with a strong desire to make a difference in the lives of others.
• Attentive listener able to display understanding, sincere compassion and empathy towards customers while addressing their concerns.
• Lead by example and work with your team to contribute to the overall success of your client program.
• Solution-oriented mindset to ensure happy customers.
• Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks.

What You Can Expect

• Transport provided in line with company and client requirements.
• Leadership supportive of your career and professional development.
• An inclusive culture and community‑minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam‑enabled engagement and coaching, on into free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that cannot be taught – a caring and supportive nature that will shine through as you help customers.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do.

• Since we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
• On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
• These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.