Senior Front Office / Reservationist

Headhunters; Addo; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality recruitment agency is looking for a Senior Front Office / Reservationist in Addo, Eastern Cape. This role involves overseeing the hotel’s reservation system, assisting in front desk operations, and ensuring excellent customer service. Candidates must have prior experience in hotel management, a valid driver’s license, and strong organizational skills. Accommodation is available on site.

Benefits

Accommodation available on site

Qualifications

• Prior experience in hotel reservations, front desk operations, or hospitality management.
• Valid driver’s license and own vehicle essential.
• Semper experience will be highly advantageous.
• Ability to work flexible hours and shifts, including evenings, weekends and holidays.
• Leadership qualities with a team-oriented approach.

Responsibilities

• Oversee and manage the hotel’s reservation system.
• Handle guest inquiries, modifications, and cancellations.
• Assist in Front desk operations for check-in and check-out.
• Welcoming and hosting guests.
• Coordinate with housekeeping and maintenance.
• Address guest complaints and resolve issues.
• Support management with daily operations.
• Maintain accurate records of reservations.
• Ensure compliance with policies and safety regulations.

Skills

Excellent customer service skills

Problem-solving skills

Strong organisational abilities

Multitasking abilities

Proficiency in Microsoft Office

Education

Matric

Job description

Our client in the Hospitality Industry, based in Addo, Eastern Cape, is looking for a Senior Front Office / Reservationist to join their team.

Accommodation available on site.

Requirements

• Matric.
• Prior experience in hotel reservations, front desk operations, or hospitality management.
• Valid driver’s license and own vehicle essential.
• Semper experience will be highly advantageous.
• Excellent customer service and problem-solving skills.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office.
• Ability to work flexible hours and shifts, including evenings, weekends and holidays.
• Leadership qualities with a team-oriented approach.

Duties and Responsibilities

• Oversee and manage the hotel’s reservation system, ensuring accurate and efficient booking of rooms.
• Handle guest inquiries, modifications, and cancellations via phone, E-Mail, and online.
• Assist in Front desk operations, ensuring a seamless check-in and check-out process.
• Welcoming and hosting guests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Address guest complaints and resolve issues in a professional and timely manner.
• Support the management team with daily operations, staff supervision, and training initiatives.
• Maintain accurate records of reservations, revenue reports, and occupancy rates.
• Ensure compliance with policies, safety regulations, and industry standards.

Please note should you not receive a response within two weeks, you can then consider your application unsuccessful.