Senior Front of House Manager

Phoenix Recruitment; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is looking for an experienced Restaurant Manager to oversee daily operations in Roodepoort, Gauteng. The role involves leading a team, ensuring exceptional service standards, managing inventory, and complying with health regulations. Candidates must have at least 3 years of management experience in the hospitality industry and possess strong leadership and customer service skills.

Qualifications

• At least 3 years proven experience as a Restaurant Manager or in a similar role.
• Excellent knowledge of restaurant operations and inventory management.
• Proficiency in Gaap and basic computer skills.

Responsibilities

• Oversee the day-to-day operations of the restaurant including staff and customer service.
• Lead and motivate a team to ensure a harmonious work environment.
• Implement and maintain exceptional service standards focusing on guest satisfaction.
• Monitor restaurant performance and control inventory.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Customer service skills

Problem-solving abilities

Interpersonal skills

Education

Formal qualification

Job description

Duties:

Overseeing the day-to-day operations of the restaurant, including dining area, staff and customer service.

Leading and motivating a team of talented individuals, ensuring a harmonious work environment.

Implementing and maintaining exceptional service standards, focusing on guest satisfaction.

Stock management

Monitoring and optimizing restaurant performance, cost control and inventory management.

Ensuring compliance with health and safety regulations and maintaining cleanliness and hygiene standards.

Handling guest feedback and resolving any issues or concerns promptly and professionally.

Requirements

A formal qualification

At least 3 years proven experience as a Restaurant Manager or in a similar role within the hospitality industry.

Strong leadership skills and the ability to inspire and motivate a team.

Own transport / valid drivers license

Excellent knowledge of restaurant operations, including food and beverage service, beverage planning and inventory management.

Exceptional customer service skills with a keen eye for detail.

Outstanding communication and interpersonal skills to effectively interact with guests, staff, and other departments.

Strong problem-solving abilities and the capacity to handle challenging situations with grace and professionalism.

Proficiency in Gaap and basic computer skills.