Senior Front Of House Manager

Hospitality Jobs Africa; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading restaurant service provider in Pretoria seeks a dynamic managerial professional to lead front of house staff and ensure exceptional guest experiences. The ideal candidate will have a minimum of 3 years in a managerial role within upscale dining, with a strong focus on team leadership and operational excellence. Responsibilities include implementing SOPs, managing cash and inventory, and enhancing guest satisfaction. Competitive salary and professional growth opportunities available.

Qualifications

• Minimum 3 years' experience in a managerial position, preferably in upscale or fine dining restaurants.
• Strong team leadership, coordination, and motivation skills.
• Knowledge of food safety, hygiene, and sanitation standards.

Responsibilities

• Lead and motivate front of house staff to ensure service excellence.
• Implement and monitor SOPs for restaurant operations.
• Maintain the highest service standards for guest experiences.

Skills

Leadership

Team Management

Food Safety Knowledge

Guest Experience Focus

Cash Management

Job description

Key Responsibilities

• Leadership & Team Management
  • Lead and motivate front of house staff, ensuring high levels of professionalism, teamwork, and engagement.
  • Train, coach, and mentor team members and new hires to maintain consistent service excellence.
  • Oversee staff rosters, scheduling, and workflow, ensuring adequate coverage during peak service periods.
• Operational Excellence
  • Implement and monitor standard operating procedures (SOPs) for opening, closing, and maintaining the restaurant.
  • Ensure adherence to food safety, hygiene, and sanitation standards.
  • Manage cash handling, petty cash, and waiter cash-ups with accuracy and accountability.
  • Conduct inventory management, stock rotation, and proper storage practices to optimize operations.
• Guest Experience Management
  • Maintain the highest service standards to deliver memorable guest experiences.
  • Handle guest feedback, compliments, and complaints professionally and promptly.
  • Monitor restaurant ambiance, decor, and overall environment, ensuring a welcoming and inviting atmosphere.
• Project & Performance Management
  • Plan, execute, and oversee special projects, campaigns, and promotional offerings.
  • Track and achieve daily, weekly, and monthly targets, finding solutions to meet and exceed business goals.

Requirements

• Minimum 3 years' experience in a managerial position, preferably in upscale or fine dining restaurants.
• Strong team leadership, coordination, and motivation skills.
• Knowledge of food safety, hygiene, and sanitation standards.
• Experience in cash management, inventory control, rostering, and SOP implementation.
• Exceptional guest experience focus, including complaint resolution and ambiance management.
• Ability to plan and execute campaigns, promotions, and specialty offerings.

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