Senior Front Of House

The Local Kitchen Co; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A popular local restaurant in Gauteng is seeking a Senior Front of House / Floor Manager responsible for leading floor operations and ensuring exceptional customer service. The ideal candidate will have 2–3 years of relevant experience, strong leadership skills, and a commitment to delivering outstanding customer experiences. This full-time role offers a competitive salary based on experience.

Benefits

Competitive salary

Team-oriented environment

Community involvement

Qualifications

• 2–3 years' experience in Front of House or Floor Management.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Lead daily floor operations and ensure exceptional customer service.
• Supervise, train, and motivate front-of-house staff.
• Manage staff schedules, performance, and training.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Time management

Tools

POS systems

Job description

As the Senior Front of House / Floor Manager, you will be responsible for overseeing all aspects of the restaurant's front‑of‑house operations.

You will ensure guests receive outstanding service, staff are motivated and well‑trained, and all operational processes run smoothly.

Your leadership will be key to maintaining a positive team culture and delivering a first‑class customer experience.

Key Responsibilities

• Lead daily floor operations and ensure exceptional customer service at all times.
• Supervise, train, and motivate front‑of‑house staff to maintain service excellence.
• Manage staff schedules, performance, and ongoing training and development programs.
• Oversee POS system operations, including cash‑ups, reporting, and troubleshooting.
• Handle invoicing, stock records, and general administrative duties as required.
• Ensure a clean, safe, and welcoming environment that reflects the brand's values.
• Work collaboratively with the kitchen and bar teams to ensure seamless service flow.
• Address and resolve customer feedback professionally and effectively.
• Support management with events, promotions, and business development initiatives.

Minimum Requirements

• 2–3 years' proven experience in a similar Front of House or Floor Management role.
• Strong leadership and team management skills with a hands‑on approach.
• Excellent interpersonal and communication skills.
• Demonstrated commitment to delivering outstanding customer experiences.
• Experience working with POS systems and handling invoicing processes.
• Solid understanding of restaurant operations and service standards.
• Ability to multitask and perform under pressure in a fast‑paced environment.
• Flexibility to work evenings, weekends, and public holidays as required.

What We Offer

• Competitive salary between R10, – R16,, based on experience.
• A dynamic, team‑oriented working environment.
• The chance to be part of a well‑loved local restaurant group with a strong community presence.

Job Type : Full‑time

Application Question(s) : Please provide references for any work experience for the last 2-5 years.

Work Location : In person