Senior Food & Beverage Duty Manager

Staff Unlimited Recruitment; Cape Town; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A luxury 5-star hotel in Cape Town is seeking a Senior Food & Beverage Manager to lead their team and ensure exceptional guest service. The role requires a minimum of 5 years' experience in a similar position, strong leadership abilities, and a qualification in Hospitality Management. This is an exciting opportunity to work in a fast-paced environment while developing high-performing teams.

Qualifications

• Minimum of 5 years’ experience in a senior Food & Beverage management role within a 5-star hotel environment.
• Strong leadership, organizational, and communication skills.
• Proven experience in budgeting, stock control, and financial reporting.
• A passion for hospitality and developing high-performing teams.

Responsibilities

• Support outlet management in daily operations of Food & Beverage outlets.
• Maintain an active floor presence to ensure superior guest experiences.
• Plan and execute special events and promotions.
• Oversee stock control, storage, and variance management.
• Ensure billing and revenue targets are met.

Skills

Leadership

Communication

Organizational skills

Financial reporting

Guest service

Education

Relevant qualification in Hospitality Management

Job description

Location: Luxury 5-Star Hotel – Cape Town
Department: Food & Beverage
Reporting To: Food & Beverage Manager

Job Purpose

To assist in leading and organising the Food & Beverage team to deliver the highest levels of guest service and operational excellence, in alignment with company standards, while ensuring the financial success and sustainability of the department.

Employee Value Proposition

This role offers the opportunity to work in a high-paced, dynamic environment where no two days are the same. You’ll have the chance to apply your hospitality expertise and people skills daily, working as part of a collaborative and passionate team that values service excellence and personal growth.

Key Responsibilities

Operational Leadership

• Support outlet management in the daily operations of all Food & Beverage outlets.
• Maintain an active floor presence during peak service periods, ensuring smooth operations and superior guest experiences.
• Plan and execute Food & Beverage special events and promotions to drive revenue and enhance brand visibility.
• Ensure the department is adequately resourced with all necessary operating equipment, consumables, and beverages.
• Oversee proper stock control, storage, and variance management, taking responsibility for resolving discrepancies.
• Ensure all billing, cash-up, and pricing procedures are correctly executed to meet revenue and gross profit targets.

People Management & Development

• Lead, motivate, and mentor team members to deliver exceptional service and achieve departmental goals.
• Foster a positive, supportive work culture that encourages teamwork, accountability, and professional growth.
• Conduct regular coaching, training, and on-the-job learning opportunities to enhance team skills and performance.
• Manage staff rosters to align with business demands while maintaining optimal labour costs and employee work-life balance.
• Apply performance management and corrective action procedures fairly and consistently, in line with company policies.
• Promote strong internal communication and collaboration across all departments.

Guest Experience

• Ensure a welcoming, professional, and attentive service experience for all guests.
• Proactively address and resolve guest concerns or complaints with empathy and efficiency.
• Maintain visibility in the operation to anticipate guest needs and uphold service standards.

Continuous Improvement

• Contribute to the review and improvement of departmental procedures and hotel policies.
• Identify opportunities for process optimisation, cost savings, and enhanced guest satisfaction.

Requirements

• Minimum of 5 years’ experience in a senior Food & Beverage management role within a 5-star hotel environment.
• Strong leadership, organisational, and communication skills.
• Proven experience in budgeting, stock control, and financial reporting.
• A passion for hospitality, guest service, and developing high-performing teams.
• Flexible to work shifts, weekends, and public holidays as required.
• Relevant qualification in Hospitality Management or related field.