Senior Director – Enterprise Customer Success

Clickcatell; Johannesburg; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading Chat Commerce company in Johannesburg is seeking a Director of Customer Success to drive initiatives enhancing customer satisfaction and retention. The role requires 10+ years of experience in customer success management, collaboration with cross-functional teams, and a focus on optimizing consumer journeys. The position offers a range of perks and fosters a culture of customer-centric innovation.

Benefits

Healthcare, Retirement Fund and Risk benefit contributions

Quarterly performance incentives

Reimbursable communication allowances

Half-day off on your birthday

5 personal days leave per year

Home office set-up with laptop and accessories

Qualifications

• 10+ years of experience in customer success management.
• Experience in enhancing customer journeys within SaaS environments.
• Proven track record of driving customer retention and satisfaction.

Responsibilities

• Collaborate closely with cross-functional teams.
• Provide leadership to the Customer Success team.
• Scale Customer Success function to support growing sales.

Skills

Customer success management

Analytical skills

Leadership

Communication skills

Problem-solving

Job description

A leading Chat Commerce company in Johannesburg is seeking a Director of Customer Success to drive initiatives enhancing customer satisfaction and retention. The role requires 10+ years of experience in customer success management, collaboration with cross-functional teams, and a focus on optimizing consumer journeys. The position offers a range of perks and fosters a culture of customer-centric innovation.