Senior Digital Workspace Support Engineer

PayInc group; Johannesburg; Remote; ZAR 900,000 - 1,200,000; Full time

Job summary

PayInc group in Rosebank, Johannesburg invites a Senior Digital Workspace Support Engineer to lead enterprise platform engineering across OnBase ECM, Microsoft Dynamics 365, and the Microsoft 365 stack. You will design, implement, and automate workflows, extending Unity scripts and Power Platform solutions to boost end-user productivity and business process efficiency.

The role partners with Finance, HR, Legal, and Operations, manages cloud identities in Azure Entra ID and AWS IAM, and drives

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Postgraduate qualification advantageous.

Responsibilities

• Configure OnBase workflow, docs, lifecycle, and API integrations.
• Develop Unity Scripts to extend OnBase and integrate with D365.
• Configure and extend D365 Finance/Operations or Business Central modules.
• Manage integrations between D365, OnBase, Microsoft 365, and other systems.
• Design and implement Power Platform solutions to automate processes.
• Provide ongoing support for OnBase, D365, and related tooling.

Skills

Unity scripting

Power Platform

Stakeholder engagement

Cloud monitoring

Platform engineering

Education

Bachelor’s degree in CS/IT

Tools

OnBase ECM

Microsoft Dynamics 365

Azure

AWS

Power Platform

Job description

Rosebank - Johannesburg, 2196 ZA (Primary)

Professional

IT Infrastructure

Permanent

PURPOSE

The main purpose of the Senior Digital Workspace Support Engineer is to provide technical leadership and platform engineering for PayInc’s internal enterprise applications and business systems. This role focuses on supporting the organisation’s business objectives by configuring, integrating, and continuously improving core enterprise platforms, including Microsoft Dynamics 365, OnBase ECM, and the broader Microsoft 365 digital workspace stack in partnership with internal stakeholders. The role drives the engineering, workflow automation, and operational health of these platforms, developing Unity Scripts and Power Platform solutions to extend system capabilities and streamline business processes. The incumbent acts as the primary technical partner to business stakeholders, translating operational requirements into configured, integrated, and automated solutions supported by the underlying Azure and AWS services that enable these platforms always with business process efficiency and end-user productivity as the primary outcomes.

You will engage with the following stakeholders: External

• Customers
• Industry associations
• Service providers

Internal

• Product and Scheme Office
• Human Capital Management Office
• Legal Office
• Finance Office
• Governance, Risk and Compliance Offices

Your key responsibilities include: Finance Awareness and Operations

• Support strategic planning by providing input on infrastructure and operational requirements.
• Monitor and manage project and platform-related operational costs within delegated authority.

Technical Stakeholder Engagement

• Develop and maintain productive working relationships with internal business and technical stakeholders (e.g., Finance, Operations, Compliance)
• Deliver to agreed-upon SLAs, expectations, and quality standards
• Engage external vendors and platform partners on technical roadmaps and support escalations.

Strategic and Technical Alignment

• Ensure technical work and platform deliverables are aligned with the business unit’s strategy.
• Regularly document, communicate, and review alignment with team leads and internal stakeholders.
• Drive enterprise architecture decisions for digital workspace and EUC platform solutions, ensuring the support function operates proactively rather than reactively.
• Own the configuration, development, and operational health of the organisation’s core enterprise application ecosystem - OnBase ECM, Microsoft Dynamics 365, and the workflow automation layer that connects them to Finance, HR, Legal, and Procurement operations.
• This role sits at the intersection of business process and technical delivery, translating operational requirements from business stakeholders into configured, scripted, and integrated solutions.

OnBase & D365 Platform Ownership

• Configure and maintain OnBase workflow, document types, life cycle management, and API integrations
• Develop and maintain Unity Scripts to extend OnBase functionality, automate document lifecycle processes, and integrate with D365 and other internal systems.
• Configure and extend D365 Finance & Operations and/or Business Central modules to support evolving business requirements
• Manage integrations between D365, OnBase, Microsoft 365, and other enterprise systems via REST/SOAP APIs and middleware.

Workflow Automation & Process Engineering

• Design and implement Power Platform solutions (Power Automate, Power Apps, Power BI) that extend D365 and OnBase capabilities and automate manual business processes
• Partner with business units to identify, scope, and deliver automation opportunities that reduce manual effort and improve data integrity across systems

Business Partnership

• Act as the primary technical partner to internal stakeholders, translating business process needs into system configuration, workflow design, and integration solutions.
• Gather requirements, propose solutions, and manage delivery of enhancements directly with business stakeholders.
• Provide ongoing support and troubleshooting for OnBase, D365, and related workflow tooling used by these business functions.

Supporting Cloud & Identity Infrastructure

• Maintain the underlying Azure and AWS services that enable the application ecosystem above — this is in service of the applications, not a standalone infrastructure mandate:
• Azure Active Directory / Entra ID for identity and access supporting D365, OnBase, and Microsoft 365 users
• Azure App Services, Functions, and Logic Apps are used for D365/OnBase integrations
• Azure Monitor / Application Insights for monitoring the health of these application integrations
• AWS IAM, Lambda, and API Gateway were used to support integration or serverless components of the application stack
• Propose and implement process automation, performance improvements, and reliability strategies across digital workspace and enterprise platforms.
• Deliver internal technology projects in line with company standards and DevOps principles. Champion Infrastructure-as-Code (Terraform, Bicep/ARM templates) and configuration management practices.
• Implement system observability, logging, and alerting using Azure Monitor, Log Analytics, and Application Insights for proactive support across all digital workspace and enterprise platforms. Track incidents, root cause resolutions, and continuous service improvement initiatives.
• Maintain operational dashboards and SLA reporting.
• Lead cloud and hybrid-cloud readiness initiatives for OnBase, D365, and digital workspace platforms. Align with enterprise cloud strategies (Azure, AWS, and Hyland Cloud) and the Microsoft 365 roadmap. Evaluate and adopt emerging technologies across Microsoft and AWS cloud capabilities that improve the digital employee experience and platform resilience.
• Compliance & Risk Management
• Contribute to operational policies and procedures for digital workspace and enterprise platforms.
• Ensure compliance with internal governance, regulatory, and audit requirements. Identify, mitigate, and escalating platform-related risks.
• Maintain security baselines and access governance in line with Microsoft Entra ID and Zero Trust principles.

QUALIFICATION / KNOWLEDGE

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Information Systems, or a related field
• Relevant postgraduate qualification is advantageous

Certifications (Required or Advantageous)

• Hyland OnBase Certified System Administrator – Required
• Microsoft Dynamics 365 Fundamentals or Functional Consultant certification – Required
• Microsoft Certified: Power Platform Fundamentals or Functional Consultant – Advantageous
• Microsoft 365 Certified: Enterprise Administrator Expert – Advantageous
• ITIL Foundation or higher – Advantageous

EXPERIENCE

• Experience in Banking and the financial services industry
• 10+ years in Senior IT Support/Consulting roles
• 8+ years in a senior enterprise application engineering or platform support role
• 5+ years of hands-on experience with OnBase ECM configuration, workflow design, and Unity Scripting
• 3+ years of hands-on experience with Microsoft Dynamics 365 (Finance & Operations and/or Business Central) configuration and support
• Experience developing Power Platform solutions (Power Automate, Power Apps, Power BI) to automate business processes
• Experience partnering directly with business functions (internal stakeholders) to gather requirements and deliver system enhancements
• Competency in SQL Server and T-SQL scripting
• Scripting (PowerShell) for task and process automation
• Experience in Microsoft Windows Server (2010 and above)
• Basic understanding of networking, cloud infrastructure, and security standards
• Exposure to Azure and AWS cloud services (App Services, Functions, Logic Apps, IAM) is advantageous
• Drafting technical reports and presentations
• Drawing up program, system, technical, or design specifications (desirable)
• ITSM/change management experience (incident, problem, and release management) – Advantageous

KNOWLEDGE AND SKILLS REQUIRED

• Application lifecycle management and platform support in internal enterprise settings
• OnBase system engineering and performance tuning
• Strong understanding of Microsoft Azure platform and services (Entra ID, AVD, Azure Monitor, Azure DevOps, App Services, Azure SQL, Logic Apps, Key Vault, Defender for Cloud, Sentinel)
• Strong understanding of AWS services (IAM, EC2, ECS/EKS, S3, RDS, Lambda, API Gateway, CloudWatch, CloudTrail, VPC,Workspaces)
• Incident response, root cause analysis, and system optimisation
• Process automation and infrastructure alignment to enterprise strategies
• Collaborating across Finance, Risk, and Operations in regulated environments.
• Basic knowledge of AWS cloud platform.
• Root cause analysis and complex problem solving