Senior Debt Collection Agent

University of Fort Hare; Durban North; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A prominent South African university is seeking a Senior Debt Collection Agent to manage high-value accounts. The ideal candidate will have strong negotiation skills and at least 3–5 years of experience in debt collection. You will mentor junior agents and be responsible for achieving departmental targets in a competitive environment. This role offers medical insurance, commission incentives, and the possibility of remote work after 3 months.

Benefits

Medical insurance

Uncapped commission and incentives

Limited overtime

Work from home options

Qualifications

• Minimum 3–5 years’ experience in debt collection, with at least 1–2 years in a senior or supervisory capacity.
• Knowledge of the National Credit Act, Debt Collectors Act, and POPIA.

Responsibilities

• Manage a portfolio of high-value or complex delinquent accounts.
• Contact debtors via telephone, email, and written correspondence to negotiate repayment plans.
• Mentor, coach, and support junior debt collection agents in best practices.
• Prepare regular reports on collections progress and debtor performance.

Skills

Strong negotiation and persuasion skills

Excellent communication (verbal and written)

Analytical and problem-solving ability

Ability to handle difficult conversations professionally

Strong leadership and mentoring skills

Attention to detail and accuracy

Proficiency in MS Office and debt collection software

Education

Matric (Grade 12) required

Diploma or Degree in Finance, Credit Management, or Business Administration

Job description

Banking / Finance / Investment / Insurance / Stockbroking

We are currently looking for a Senior Debt Collection Agent. Join our client's early-stage team that handles fresher accounts with stronger contactability and higher conversion. It’s suited to top-of-industry negotiators who thrive on targets and quality

Qualifications:

• Matric (Grade 12) required; a Diploma or Degree in Finance, Credit Management, or Business Administration is advantageous.
• Minimum 3–5 years’ experience in debt collection, with at least 1–2 years in a senior or supervisory capacity.
• Knowledge of the National Credit Act, Debt Collectors Act, and POPIA (South African context).
• Experience in high-volume collections and handling corporate/complex accounts preferred.

Skills and Competencies:

• Strong negotiation and persuasion skills.
• Excellent communication (verbal and written).
• Analytical and problem-solving ability.
• Ability to handle difficult conversations professionally.
• Knowledge of debt collection procedures, legal processes, and credit risk management.
• Strong leadership and mentoring skills.
• High attention to detail and accuracy.
• Proficiency in MS Office and debt collection software/CRM systems.

Benefits & Work Setup

• Medical insurance
• Uncapped commission and incentives
• Limited overtime (better balance)
• WFH after 3 months for proven performers (performance-based)

Key Responsibilities:

• Manage a portfolio of high-value or complex delinquent accounts.
• 4+ years call-centre experience (inbound & outbound) with proven collections/negotiation results
• Contact debtors via telephone, email, and written correspondence to negotiate repayment plans.
• Conduct in-depth account reviews, reconciliations, and investigations of overdue accounts.
• Escalate unresolved cases to legal or external collection agencies where necessary.
• Mentor, coach, and support junior debt collection agents in best practices.
• Monitor daily collections performance and contribute to achieving departmental targets.
• Prepare regular reports on collections progress, debtor performance, and risk exposure.
• Ensure compliance with debt collection laws, regulations, and company policies.
• Work closely with internal teams (finance, legal, customer service) to resolve account issues.
• Maintain accurate records of all collection activities and debtor communications.
• Target-driven, competitive, resilient under pressure; strong computer navigation
• Hit hourly/daily/weekly/monthly productivity and QA standards; contribute to team targets
• Record every interaction accurately, keep data current, and respect POPIA.
• Negotiate sustainable repayment arrangements and rehabilitate debtors with options approved by clients.
• Communicate clearly with all stakeholders.

To apply, please visit our jobs page at https://measuredability.com/jobs/ and search for the role. Click 'Apply' to submit your CV.