Senior Customer Success Specialist

Dmx Africa; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic customer-focused company in Gauteng is seeking a Customer Success representative. The ideal candidate will ensure top-notch customer satisfaction while managing interactions and maintaining accurate records. Must have extensive experience in customer service coupled with strong Excel skills. If you are a passionate, empathetic individual who thrives in a team environment, we want to hear from you.

Qualifications

• Minimum 5 years' work experience with at least 2 years in a Customer Success role.
• Proven skills in interacting with customers on multiple levels.
• Strong Excel skills.

Responsibilities

• Ensure first-class customer satisfaction and professional support.
• Manage customer interactions and maintain records in CRM.
• Compile and distribute weekly and month-end reports.

Skills

Customer satisfaction

Excellent communication

Excel (Intermediate to Advanced)

Empathy

Problem-solving

Education

Matric

Job description

A dynamic customer-focused company in Gauteng is seeking a Customer Success representative. The ideal candidate will ensure top-notch customer satisfaction while managing interactions and maintaining accurate records. Must have extensive experience in customer service coupled with strong Excel skills. If you are a passionate, empathetic individual who thrives in a team environment, we want to hear from you.