Senior Customer Integration & Support Engineer

Who We Are : Irdeto; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading cybersecurity firm in South Africa seeks a Senior Customer Support and Integration Engineer responsible for developing software components and providing operational support. Candidates should have strong Java programming skills, experience with CI/CD, and a Bachelor's degree in IT or related fields. Join an innovative environment that values diversity and promotes personal growth.

Benefits

Competitive remuneration

Professional education opportunities

State-of-the-art office spaces

Qualifications

• Strong proficiency in Java programming and core concepts.
• Experience designing flow diagrams and mapping out system logic.
• Minimum of 6-10 years experience in technical design or software development.

Responsibilities

• Develop, maintain and optimize applications using Java.
• Collaborate with cross-functional teams to ensure seamless integration.
• Troubleshoot performance and scalability issues.

Skills

Java programming

Logical reasoning

Linux server administration

Database querying

Performance optimization

CI / CD pipelines

Python programming

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in IT or related field

Tools

MySQL

Elasticsearch

Docker

Grafana

Job description

Who we are

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure connected world with over 50 years of expertise in security.

Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games and connected industries including transport, health and infrastructure.

Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people.

Our diversity is celebrated through an inclusive workplace where everyone has an equal opportunity to drive innovation and contribute to Irdeto’s success.

OTT Managed Services

The OTT Managed Services team in Randburg is responsible for development, system integration and system testing of the various software components that allow MultiChoice to offer its services to consumers.

Senior Customer Support and Integration Engineer

The Senior Customer Support and Integration Engineer role is customer facing, responsible for developing and delivering software components as well as providing customer support, operational support and software maintenance for software components in production.

Key responsibilities include:

Key Responsibilities

• Develop, maintain and optimize applications using Java.
• Understand and design logical data flows across multiple systems.
• Create clear flow diagrams to represent processes and decision‑making steps.
• Deploy, configure and test applications on Linux environments.
• Collaborate with cross‑functional teams to ensure seamless integration.
• Troubleshoot performance and scalability issues.

Requirements

• Strong proficiency in Java programming (core concepts, object‑oriented design, multithreading, etc.).
• Excellent logical reasoning and ability to break down complex problems.
• Experience designing flow diagrams and mapping out system logic.
• Hands‑on experience with Linux server administration (deployment, configuration, shell scripting, basic networking).
• Ability to query relational databases (MySQL, MSSQL) and NoSQL databases (Elasticsearch) and build scripts to automate interactions with them.
• Familiarity with testing, debugging and performance optimization.
• Ability to work independently and take ownership of end‑to‑end solutions.
• Experience with CI / CD pipelines and cloud platforms (AWS).
• Exposure to OpenShift, Docker or other container platforms.
• Experience with Python programming.
• Bachelor’s degree in IT, Computer Science, Software Engineering, Information Technology or related technical degree or equivalent experience.
• Minimum of 6‑10 years experience in technical design, software development or solution delivery.
• Strong interpersonal and communication skills with the ability to develop and maintain professional relationships that meet Irdeto’s core values.
• Strong decision‑making skills with the ability to understand priorities, impact and risk to ensure the right thing gets done at the right time.
• Well‑versed in all aspects of the SDLC including requirements capture, coding standards, software design, code reviews, source control, build processes, testing and operations.
• Experience with the SDLC and post‑launch production support; and experience with iterative software development lifecycles and frameworks such as Agile, SCRUM, DevOps, SRE, etc.
• Experience in highly collaborative teams with lots of service interdependencies.
• Experience in broadcast or online video streaming engineering and operations, content ingest, management, delivery and playout.
• In‑depth knowledge of networking and IP content delivery technologies and systems.
• Knowledge of digital media transcoding, encoding and streaming systems.
• Knowledge of SQL and popular database software such as SQL Server and MySQL.
• Experience in Linux configuration and administration.
• Experience with remote monitoring and dashboarding tools such as Grafana, ELK or Splunk.
• Experience in a DevOps environment with working knowledge of continuous integration and deployment.
• Excellent technical writing ability and presentation skills.

Nice to Have

• Experience with CI / CD pipelines and cloud platforms (AWS).
• Exposure to OpenShift, Docker or other container platforms.
• Experience with Python programming.

Attitude Requirements

• Must be a fast learner.
• Be able to come up to speed on new applications and technology in a very short amount of time.
• Must be detail‑oriented with strong analytical and problem‑solving skills.
• Ability to function effectively in a multi‑cultural team environment.
• High degree of self‑motivation.
• Must be able to plan and execute work both independently and as a team member.

What you can expect from us

• We invest in our talented employees and promote collaboration, creativity and innovation while supporting health and well‑being across our global organization.
• In addition to competitive remuneration we offer:
• A multicultural and international environment where diversity is celebrated.
• Professional education opportunities and training programs.
• Innovation sabbaticals.
• Volunteer Day.
• State‑of‑the‑art office spaces.
• Additional perks tailored to local offices (e.g. on‑site gyms, fresh fruit, parking, yoga rooms, etc.).

Equal Opportunity

Irdeto is proud to be an equal opportunity employer.

All decisions are based on qualifications and business needs and we do not tolerate discrimination or harassment.

We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply.

We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto!