Senior Customer Experience Advocate

Boldr; South Africa; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Boldr is seeking a Senior Customer Advocate to engage with customers, answer inquiries, and resolve complaints regarding clients’ products and services. You will collaborate with internal and external teams to deliver timely, professional support and ensure high customer satisfaction.

Ideal candidates are curious, authentic, and dynamic, with strong communication skills, CRM experience, and the ability to work US business hours. Bachelor’s degree and 2–3 years in customer service are preferred.

Qualifications

• Bachelor's degree in any field is required.
• 2-3 years of customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Interact with customers to provide accurate, timely information with empathy and professionalism.
• Conduct consultations, troubleshoot, escalate and investigate issues as needed.
• Track problems, prioritize, document, and ensure timely resolution.
• Escalate issues to meet internal and external expectations.
• Identify opportunities for process improvement and drive service excellence.
• Stay updated on product knowledge and collaborate with external teams.

Skills

Customer service

Communication

Phone handling

CRM

Google Apps

MS Office

Problem solving

Learning agility

Team collaboration

Customer experience

Education

Bachelor's degree

Tools

CRM

Job description

Boldr is seeking a Senior Customer Advocate to engage with customers, answer inquiries, and resolve complaints regarding clients’ products and services. You will collaborate with internal and external teams to deliver timely, professional support and ensure high customer satisfaction.

Ideal candidates are curious, authentic, and dynamic, with strong communication skills, CRM experience, and the ability to work US business hours. Bachelor’s degree and 2–3 years in customer service are preferred.