Senior Corporate Consultant Emergency / After Hours, Jhb

Cullinan Holdings Limited; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading travel company seeks an experienced Emergency / After-Hours Senior Consultant to enhance customer service after hours. This role requires excellent time management, proficiency in travel systems like Amadeus, and strong problem-solving skills. Join a dynamic environment where you will be the key support for our clients during critical travel moments and ensure smooth operations.

Qualifications

• Must have at least 5 years experience in corporate travel.
• Ability to resolve urgent travel matters effectively.
• Process-driven with strong attention to details.

Responsibilities

• Manage after-hours client queries and issues.
• Provide timely resolutions and alternative travel solutions.
• Ensure adherence to company values while servicing clients.

Skills

Client servicing

Outstanding customer service skills

Time management

Ability to work under pressure

Problem-solving

Attention to detail

Good communication skills

Education

Minimum 5 years in corporate travel environment

Proficiency in Amadeus, Quicktrav & Galileo

Tools

Excel

MS Office Applications

Job description

Thompsons Travel is looking for an Emergency / After-Hours Senior Consultant, who has experience in client servicing and has outstanding customer service skills. Suitable candidates will service the after-hours facility.

Important Criteria

• Are you able to manage your time, together with delivering expertise to travellers?
• Are you process driven?
• Respectful to clients, colleagues and suppliers as well
• Adhering to our company values.
• Able to work well under pressure.
• Able to resolve urgent matters and offer alternative solutions timeously.
• Are you able to work independently?
• Previous experience in after-hours is essential.
  
  

Requirements

• Minimum 5 years in corporate travel environment
• Online proficiency and experience
• Working knowledge of Excel and other MS Office Applications - Outlook
• Proficiency in Amadeus, Quicktrav & Galileo
• Good geographical knowledge
• Sound knowledge of fares and rules for both domestic and international travel
• Ability to meet deadlines, targets, and attention to detail critical.
• Good communication skills and a team player.
  
  

Benefits

Salary: Negotiable based on previous experience

Availability: To be discussed in the Interview