Senior Consultant - Client Relations

Kaelo; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare solutions provider is seeking a Client Relations Consultant in Durban to manage and strengthen client relationships. The role focuses on enhancing business loyalty and client satisfaction through effective communication and strategic initiatives. Candidates should have 3-5 years of corporate client servicing experience, preferably in the healthcare industry. Strong facilitation, presentation, and problem-solving skills are essential. The position offers opportunities for growth and client engagement.

Qualifications

• 3 – 5 Years Corporate Client Servicing Experience.
• Health care industry experience is needed.
• Facilitation and presentation experience is a must.
• Service and sales experience required.
• Event and knowledge management skills preferred.

Responsibilities

• Manage relationships with clients and key personnel.
• Conduct reviews and research to ensure client satisfaction.
• Identify and implement up-sell and cross selling opportunities.
• Create awareness of product offerings.
• Escalate and resolve client concerns.
• Develop and enhance retention and growth strategies.
• Track, measure and evaluate CRM processes.

Skills

Corporate Client Servicing Experience

Health care industry experience

Facilitation and presentation experience

Service and sales experience

Event and knowledge management

Report writing skills

Process skills

PowerPoint and presentation skills

Strong Relationship Skills

Problem solving skills

Education

Grade 12 matric

Job description

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – product offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

Required

• 3 – 5 Years Corporate Client Servicing Experience
• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

Preferred

Education and or training background

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

Required

• Grade 12 matric

Required

TECHNICAL SKILLS OR KNOWLEDGE

• Report writing skills
• Process skills
• PowerPoint and presentation skills

Additional Information

• Accountability
• Action orientated
• Communication
• Business Writing And Presentation Skills
• Problem solving skills
• Creative thinking
• Strong Relationship Skills
• Growth and development mind-set
• Planning and organisation
• Resilient and adaptive
• Systems thinking and connecting ability
• Professional and brand conscious

Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.