Senior Complaints & Retention Insights Analyst

Compugroup Medical Se; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading medical software firm in Gauteng seeks a Complaints & Reporting Specialist to manage the complaints resolution process, enhance customer retention strategies, and provide strategic insights through data analysis. The ideal candidate will have over 5 years of experience in customer complaint management and skills in advanced data analysis with Excel, fostering relationships, and attention to detail.

Qualifications

• 5+ years of experience handling and resolving customer complaints in a corporate environment.
• Demonstrated experience in streamlining processes.
• Ability to foster and maintain relationships.

Responsibilities

• Own the end-to-end customer complaints process.
• Oversee follow-up process for customer cancellation letters.
• Analyze sales and cancellation data for trends.

Skills

Customer complaint resolution

Advanced Excel skills

Attention to detail

Excellent communication skills

Relationship management

Organizational skills

Positive attitude

Job description

A leading medical software firm in Gauteng seeks a Complaints & Reporting Specialist to manage the complaints resolution process, enhance customer retention strategies, and provide strategic insights through data analysis. The ideal candidate will have over 5 years of experience in customer complaint management and skills in advanced data analysis with Excel, fostering relationships, and attention to detail.