Senior Complaints Leader: End-to-End Resolution

Old Mutual; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance firm in Johannesburg is seeking an experienced complaints management professional to implement an effective complaints management framework. The ideal candidate should have a strong focus on customer experience and a law degree. Responsibilities include analyzing complaints trends, providing expert advice, and interacting with regulatory bodies as necessary. The role offers a unique opportunity to contribute to a customer-centric environment.

Qualifications

• Strong focus on customer experience required.
• Ability to manage complaints end-to-end.

Responsibilities

• Implement an effective complaints management framework.
• Analyze complaints trends and provide expert advice.
• Interact with regulatory bodies as necessary.

Education

Law degree

Job description

A leading insurance firm in Johannesburg is seeking an experienced complaints management professional to implement an effective complaints management framework. The ideal candidate should have a strong focus on customer experience and a law degree. Responsibilities include analyzing complaints trends, providing expert advice, and interacting with regulatory bodies as necessary. The role offers a unique opportunity to contribute to a customer-centric environment.