Senior Complaints Investigator — Insurance & Funeral Services

Avbob; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance provider in South Africa is seeking a Senior Clerk to investigate and resolve customer complaints related to insurance products and funeral services. The successful candidate will have a strong understanding of insurance offerings, excellent communication skills, and the ability to manage multiple tasks while ensuring compliance with regulations. This role is essential in enhancing customer experience through effective complaints handling.

Qualifications

• 3 to 5 years of working experience in insurance and customer complaints.
• Proficiency in analyzing complaints and resolving issues.
• Ability to communicate effectively and build rapport.

Responsibilities

• Investigate and resolve customer complaints regarding insurance products.
• Maintain accurate records in the Complaint Management System.
• Analyse complaints to identify root causes and suggest improvements.

Skills

Customer complaint investigation

Insurance knowledge

Data analysis

Communication skills

Client engagement

Education

Completion of relevant industry regulatory examinations

Tools

Microsoft Office Suite

Job description

A leading insurance provider in South Africa is seeking a Senior Clerk to investigate and resolve customer complaints related to insurance products and funeral services. The successful candidate will have a strong understanding of insurance offerings, excellent communication skills, and the ability to manage multiple tasks while ensuring compliance with regulations. This role is essential in enhancing customer experience through effective complaints handling.