Senior Client Experience Leader – Carrier Solutions

Reflex Solutions; Johannesburg; On-site; ZAR 90 000 - 130 000; Full time

Job summary

A leading ICT solutions provider is seeking a Client Experience Executive to enhance client relations and service delivery within the Carrier Solutions Division. This role requires a Bachelor's degree and over 10 years of experience in Service Management or Operations leadership. The ideal candidate will demonstrate strong executive-level influence, exceptional communication skills, and a deep understanding of ITIL frameworks. A focus on client satisfaction, strategic direction, and vendor performance governance will be essential to success.

Qualifications

• 10+ years’ experience in Service Management or Operations leadership.
• Strong understanding of ITIL frameworks and vendor governance.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Lead the Client Experience Strategy for the Carrier Solutions Division.
• Oversee NOC Level 1 governance and service delivery.
• Drive initiatives to enhance customer satisfaction.

Skills

Service Management

Client Experience

Telecommunications knowledge

Executive communication

Analytical thinking

Education

Bachelor’s degree in IT, Business Management or related

Tools

Service Management tools

Reporting/BI platforms

Job description

A leading ICT solutions provider is seeking a Client Experience Executive to enhance client relations and service delivery within the Carrier Solutions Division. This role requires a Bachelor's degree and over 10 years of experience in Service Management or Operations leadership. The ideal candidate will demonstrate strong executive-level influence, exceptional communication skills, and a deep understanding of ITIL frameworks. A focus on client satisfaction, strategic direction, and vendor performance governance will be essential to success.