Senior Client Care Manager, Operations & Leadership

ABC Worldwide; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A financial solutions provider based in Johannesburg is looking for a Client Care Manager to lead the Client Care Department in Centurion, Gauteng. The ideal candidate should have substantial managerial experience, particularly in client care, and possess strong leadership and interpersonal skills. Responsibilities include operational management, team development, and performance reporting. This full-time role offers an opportunity to enhance client relations and improve departmental performance.

Qualifications

• 5 years managerial experience is essential.
• Management experience in multiple operational Client Care Departments is highly beneficial.
• FAIS Regulatory examination RE1 will be an advantage.
• Relevant experience in personal and commercial product is essential.

Responsibilities

• Lead operational responsibility for Client Care Department.
• Set targets and manage departmental performance.
• Develop team leaders and handle recruitment.
• Report performance and manage relationships with stakeholders.

Skills

Customer Service

Client Expectations

Client Support

Issue Resolution

Account Management

Client Relationships

Service Delivery

Client Satisfaction

Education

Relevant qualification

FAIS accreditation

Tools

Advanced Excel

Job description

A financial solutions provider based in Johannesburg is looking for a Client Care Manager to lead the Client Care Department in Centurion, Gauteng. The ideal candidate should have substantial managerial experience, particularly in client care, and possess strong leadership and interpersonal skills. Responsibilities include operational management, team development, and performance reporting. This full-time role offers an opportunity to enhance client relations and improve departmental performance.