Senior Client Advisor

Nedbank; Lebowakgomo; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Nedbank in Lebowakgomo (Limpopo) seeks a client-focused professional to deliver personalised service, educate clients on self-service channels, and provide tailored financial solutions. You will respond to client needs, nurture long-standing relationships, and identify cross-selling opportunities through informed conversations.

You will own client requests end to end, coordinate with internal stakeholders, ensure compliance with FICA and FAIS, and contribute to goals through quality service,

Qualifications

• Advanced diploma or national first degree required.
• FAIS approved qualification preferred.
• 3–6 years’ Retail/Banking client service, sales or relationship experience.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients on subscribing and servicing their accounts.
• Educate clients on self-service solutions’ convenience, security and functionality.
• Provide knowledgeable client service that builds trust and confidence.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Own client requests end to end and route for alternative intervention if needed.
• Facilitate the sales process by explaining product features and benefits.
• Document needs analysis and provide suitable financial product solutions.
• Obtain referrals from existing clients and leads from other business units.
• Keep clients informed on progress or actions taken regarding applications and queries.
• Provide input into client financial analysis and monitor documentation returns.
• Suggest process, systems and policy improvements.

Skills

Sales skills

Customer service

Relationship building

Technology savvy

Planning and organizing

Education

Advanced Diplomas/National 1st Degrees

FAIS Approved Qualification

Job description

To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 3 - 6 yearsRetail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Building Customer Loyalty
• Building Trusting Relationships
• Technology Savvy
• Planning and Organizing

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).