Senior Clerk: Branch Administrator

AVBOB South Africa; Midrand; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Midrand is seeking a Senior Clerk: Branch Administrator to provide exceptional customer service. The role involves assisting clients with queries, processing claims, and performing various administrative tasks. Candidates should possess excellent administration skills and experience in customer service. Competitive remuneration offered with opportunities for personal development.

Benefits

Competitive remuneration package

Employee development programs

Qualifications

• Proven experience in administration roles or similar.
• Strong understanding of customer service procedures.
• Ability to handle cash and financial transactions.

Responsibilities

• Deliver excellent customer service to policy holders.
• Assist walk-in clients with enquiries and referrals.
• Handle claims and premium administrative duties.

Skills

Excellent administration skills

Customer service orientation

Communication skills

Job description

We are searching an individual with excellent administration skills to join our Tembisa Life Office as a Senior Clerk: Branch Administrator. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.

You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties