Senior Clerk : Branch Administrator

Avbob South Africa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A longstanding financial services company in Gauteng is seeking a Senior Clerk: Branch Administrator to provide excellent customer service to policy holders. The successful candidate will handle administrative duties, process claims, and support clients in their inquiries. Strong administration skills and a commitment to effective service are essential for this role, which offers competitive remuneration and values employee development.

Qualifications

• Strong communication skills to assist clients effectively.
• Ability to handle claims and policy services.
• Experience in reception duties preferred.

Responsibilities

• Deliver excellent customer service to policy holders.
• Handle claims, policy services, and premium administrative duties.
• Prepare cash for daily banking.

Skills

Excellent administration skills

Customer service orientation

Job description

We are searching an individual with excellent administration skills to join our Tembisa Life Office as a Senior Clerk : Branch Administrator.

You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.

You will be working for a company that is over years old with strong values which are customer centric.

In return for your services, you will be paid a competitive remuneration package.

You will be working for an organization that values employee development and rewards excellent performance.

General reception duties to welcome clients Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and / or refer to the relevant department Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries Communicate processes and or delays and system problems to waiting clients Handling of claims, policy services and premium administrative duties relating to client's policies Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums Prepare cash for daily banking at the finance department Referral of new business to the relevant consultant Handle all fraud allegations and complaints Monthly and weekly statistics report writing General office duties #J-

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