Senior Claims Strategy Lead for Africa Markets

Guardrisk; Gauteng; On-site; ZAR 750 000 - 1 000 000; Full time

Job summary

A leading insurance provider in South Africa seeks a Claims Manager with expertise in strategic oversight and fraud detection. This role requires 7–10 years of experience in claims management within the insurance sector. The successful candidate will develop claims frameworks, align policies with organizational strategy, and mentor teams, ensuring high-quality claims experiences across African markets.

Qualifications

• 7–10 years of experience in insurance operations focusing on claims management.
• Experience in fraud detection and forensic reviews.
• Demonstrated ability to influence senior stakeholders.

Responsibilities

• Develop a business unit level claims framework and governance model.
• Align claims policies with product and underwriting.
• Mentor in-country assessors on claims philosophy and client empathy.

Skills

Strategic oversight

Claims management

Fraud detection

Client empathy

Analytical skills

Education

Degree in Insurance and Risk Management

Tools

Claims systems

Workflow tools

Job description

A leading insurance provider in South Africa seeks a Claims Manager with expertise in strategic oversight and fraud detection. This role requires 7–10 years of experience in claims management within the insurance sector. The successful candidate will develop claims frameworks, align policies with organizational strategy, and mentor teams, ensuring high-quality claims experiences across African markets.