Senior Claims Consultant: Expert, Timely & Client-Focused

Hollard Insurance; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading insurance company in South Africa is seeking a Senior Claims Consultant to manage claims effectively and uphold service standards. The role requires technical expertise in claims evaluation, strong customer service skills, and the ability to support brokers during their processes. Ideal candidates will have a proactive communication style and a commitment to uphold professional standards, contributing to the organization's growth and reputation.

Responsibilities

• Evaluate and investigate all claims to prevent leakage.
• Maintain high service levels for internal and external customers.
• Provide advanced support and technical expertise to brokers.
• Participate in broker meetings to improve collaboration.
• Create Excel reports for claims analysis.
• Communicate professionally and respond to queries promptly.
• Register all claims within 24 hours.

Job description

A leading insurance company in South Africa is seeking a Senior Claims Consultant to manage claims effectively and uphold service standards. The role requires technical expertise in claims evaluation, strong customer service skills, and the ability to support brokers during their processes. Ideal candidates will have a proactive communication style and a commitment to uphold professional standards, contributing to the organization's growth and reputation.