Senior CCTV & Access Control Help Desk — Afrikaans Fluent

Forbtech Pty Ltd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology service provider in Johannesburg is seeking an experienced Senior CCTV Access Control Help Desk Agent to support clients nationwide. Key responsibilities include advanced technical troubleshooting and support for Hikvision CCTV and Access Control systems. The candidate must have 3-5 years of experience in related fields and be fluent in Afrikaans and English. This role also highlights the importance of strong customer service skills and a reliable, disciplined work ethic.

Benefits

Career growth

Technical development

Strong company culture

Work-life balance

Qualifications

• 3–5 years of experience in CCTV, Access Control, or IT Security Help Desk.
• Strong understanding of Hikvision products and platforms.
• Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).

Responsibilities

• Support our nationwide client base with technical issues.
• Diagnose and resolve issues on Hikvision CCTV and Access Control platforms.

Skills

Advanced technical troubleshooting

Customer service

Networking fundamentals

Remote troubleshooting skills

Fluency in Afrikaans and English

Education

Matric / Grade 12

Tools

TeamViewer

AnyDesk

Job description

A technology service provider in Johannesburg is seeking an experienced Senior CCTV Access Control Help Desk Agent to support clients nationwide. Key responsibilities include advanced technical troubleshooting and support for Hikvision CCTV and Access Control systems. The candidate must have 3-5 years of experience in related fields and be fluent in Afrikaans and English. This role also highlights the importance of strong customer service skills and a reliable, disciplined work ethic.