Senior Business Development Manager | Cloud Storage | Johannesburg
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We are looking for exceptional sales talent with experience in solution selling - specifically calling on the manufacturing, retail and healthcare sectors.
Ideal Candidate
- Min of 8 years prior experience.
- Account management experience.
- Established sales experience within the ICT, IT (hardware / software) sectors.
- Hunter sales mentality.
About Our Client
Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions.
With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive.
Role Purpose
To market and sell all our client's products and services to new and cross-sell/upsell to existing clients to achieve agreed sales and service targets.
To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Duties & Responsibilities
- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services our client provides.
- Engages with clients on a regular basis to maintain sound relationships.
- Acts as primary contact between clients and our client's for purposes of negotiating prices within the parameters of the Authority Framework; providing customised solutions; problem/issue resolution; overseeing onsite client projects to meet agreed SLA.
- Stays abreast of and informs the Regional Sales Manager of changing market and competitor trends.
- Maintains a current and updated database on all clients in own portfolio.
- Must be able to sell a diverse portfolio of services, including physical and digital storage solutions, cloud-based platforms, document scanning and digitisation, physical-to-digital data conversion, business process outsourcing (BPO) with a focus on transitioning operations to SAAS platforms, and secure data destruction services.
- Compiles and reports on a quarterly basis.
- Develops Account Plans as agreed with Regional Sales Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the Head of Sales / Regional Sales Manager / Sector Head on a weekly basis.
- Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Sector Heads within their portfolios.
- Resolves all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and respective support and management personnel.
- Ensures that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensures that clients' portfolio data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Sector Head to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past‑due dates.
- Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
Qualifications & Experience
- Bachelor's Degree in Sales / Marketing / Business Management.
- At least 8 years' experience in a sales & business development role preferably in Information Services, SAAS and BPO environments.
- Postgraduate qualification in business administration will be highly advantageous.
- Must have business to business (B2B) experience.
- Have experience in selling software as a service.
- Proficient in modern CRM platforms.
- Have experience with cloud technologies.
- Experience in transitioning manual or paper-based operations to automated SAAS-based workflows.
- Must have excellent track record in delivering high level sales presentations.
- Must have commercial and contractual understanding.
- Must have excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets.
- Must have excellent communication and interpersonal skills.
- Must have a flair and drive for sales.
- Must be hardworking and solutions driven.
- Must be a team player.
- Must have business acumen and be able to communicate with senior to top management levels.
- Must be prepared to travel between sites / clients.
- Must be highly computer literate.
- Demonstrate excellent organisational skills.
- Must be able to engage with client technical teams (IT, InfoSec, Data Governance) and business decision-makers (Procurement, Legal, C-level).
- Must have experience in tender document preparation.
- Ability to work independently.
- Must have own vehicle and valid driver's licence.
Behavioural Competencies
Essential Competencies
- Relating & Networking
- Persuading & Influencing
- Presenting & Communicating Information
- Learning & Researching
- Delivering Results & Meeting Customer Expectations
- Coping with Pressures & Setbacks
- Achieving Personal Work Goals & Objectives
- Entrepreneurial & Commercial Thinking
Desirable Competencies
- Deciding & Initiating Action
- Applying Expertise & Technology
- Analyzing
- Planning & Organising
Benefits
- Basic Salary highly negotiable
- 15% Provident fund forms part of the TCP
- Petrol allowance
- Cell phone allowance
- Commission structure in place
Job Details
- Seniority level : Mid-Senior level
- Employment type : Full-time
- Job function : Information Technology
- Industries : IT Services and IT Consulting