Senior Business Analyst (Retail)

Sabenza IT & Recruitment; Randburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A recruitment agency is looking for a Senior Business Analyst responsible for bridging business needs with technical teams in the retail sector. You will analyze requirements, propose solutions, and enhance retail operations. The ideal candidate has 6-8 years of experience in a retail environment and a relevant degree. This full-time position offers a crucial role in the retail value chain.

Qualifications

• Minimum 6-8 years experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, e-commerce, and customer service.
• Strong track record of supporting retail system implementations.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions.
• Perform gap analysis and identify areas of improvement within retail operations.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Skills

Supply Chain and Warehouse Management

CBAP

ERP

WMS

CRM

OMS

Education

Bachelor’s degree in Business Administration, Information Systems, or a related field

Business Analysis certification (e.g., CBAP, PMI-PBA) preferred

Job description

Job Summary

The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams with a focus on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Qualifications

• Matric and a bachelor’s degree in Business Administration, Information Systems, or a related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Experience

• Minimum 6-8 years experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain, including buying, planning, warehousing, store operations, POS, e-commerce, and customer service.
• Deep knowledge of supply chain, inventory management, inbound/outbound, order management, receiving, integration, picking, reporting, finance, bookings, dispatch, pack changes, master data, and normal business procedures for Supply Chain Management and Warehouse Management.
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail system implementations (e.g., ERP, WMS, CRM, OMS).

Required Skills

• Supply Chain and Warehouse Management, CBAP, ERP, WMS, CRM, OMS

Key Skills

• Customer Service, Access, Atl, CMMS, Fusion, Cement

Employment Type

Full Time

Vacancy

1