Senior Business Analyst (Retail)

Sabenza It & Recruitment; Johannesburg; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A leading recruitment agency is seeking a Senior Business Analyst to bridge business stakeholders and technical teams in the retail sector. This role involves identifying business needs, analyzing requirements, and implementing solutions for procurement, inventory management, and customer engagement. The ideal candidate will have at least 6-8 years of experience in a retail environment, coupled with strong business analysis skills and relevant certifications.

Qualifications

• Matric and a bachelor's degree in business administration, Information Systems, or related field.
• Business Analysis certification is preferred.
• Minimum 6-8 years' experience as a Business Analyst.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.

Skills

Business Analysis

Requirements Elicitation

Gap Analysis

Documentation

Stakeholder Engagement

Education

Bachelor's degree in business administration or Information Systems

Business Analysis certification (e.g., CBAP, PMI-PBA)

Job description

Job Summary

The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role bridges business stakeholders and technical teams, focusing on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Qualifications

• Matric and a bachelor\'s degree in business administration, Information Systems, or related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Experience

• Minimum 6-8 years\' experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, ecommerce, and customer service.
• Warehouse Management Supply Chain BA expertise with deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, and Master Data in standard SCM/WMS contexts.
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (e.g., ERP, WMS, CRM, OMS).

Note: This description excludes duplicated lines and extraneous boilerplate. Hit apply today for more information is removed to maintain clarity and professionalism.