Senior Business Analyst (Retail)

Ntt Data; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology and consulting firm is seeking a Senior Business Analyst in Johannesburg to identify business needs and improve retail operations. Candidates should have a bachelor's degree, extensive experience in the retail value chain, and be skilled in implementing retail systems. This role offers an opportunity to bridge business and technical teams through effective communication and project support.

Qualifications

• Matric and a bachelor's degree in business administration or related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.
• Minimum 6-8 years' experience as a Business Analyst in retail.

Responsibilities

• Elicit, analyze, and document business requirements.
• Collaborate with cross-functional teams to define solutions.
• Support project plans aligned with business goals.

Skills

Business Analysis

Retail systems implementation

Agile methodologies

Waterfall methodologies

Education

Bachelor's degree in business administration

Business Analysis certification

Job description

Job Summary

The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams, with a focus on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Qualifications

• Matric and a bachelor\'s degree in business administration, Information Systems, or related field.
  Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Experience

• Minimum 6-8 years\' experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, ecommerce, and customer service.
• Minimum 6-8 years\' experience as a Business Analyst, preferably in a retail environment.
• Warehouse Management Supply Chain BA expertise, we need deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data all the normal business procedures for Supply Chain Management and Warehouse Management
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (e.g., ERP, WMS, CRM, OMS).