senior Business Analyst(Remedy)

Blue Pearl; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A consulting firm in South Africa is seeking a professional to analyze business requirements and provide onboarding training. The ideal candidate must have experience with IFS FSM platform and strong business analysis skills. Responsibilities also include developing training materials and attending daily stand-ups and UAT sessions. Join us in driving continuous improvement in user adoption and support.

Qualifications

• Strong business analysis skills for requirements gathering and process optimization.
• Experience with IFS FSM platform is essential.
• Project management capabilities for implementation and support.

Responsibilities

• Analyze business requirements.
• Capture user stories and validate with the customer.
• Provide onboarding user training.
• Attend daily stand-ups.
• Attend UAT sessions if needed.
• Develop training materials.

Skills

Business analysis

Problem-solving

Technical support

Project management

Tools

IFS FSM platform

Job description

Job Description

Responsibilities

• Analyze Business requirements
• Capture user stories and validate with customer
• Provide Onboarding User training
• Attend Daily Stand ups
• Attend UAT sessions if needed
• Continuous discovery (e.g. continuous improvement analysis)
• Develop training material (user guides, instructional videos)

Requirements

SKILL SET(Remedy):

Experience in IFS FSM platform. Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.