Senior Business Analyst

Afrizan People Intelligence; South Africa; Hybrid; ZAR 700 000 - 900 000; Full time

Job summary

A leading telecommunications company is seeking a Senior Business Analyst to join their team in Midrand for a 12-month contract. The role requires significant OSS experience and the ability to bridge business needs with technical solutions. The ideal candidate will have over 8 years of Business Analyst experience, including telecommunications expertise, and will mentor junior analysts while leading requirement gathering and process optimisation efforts.

Qualifications

• Minimum 8 years of experience as a Business Analyst (10+ years preferred).
• Strong, hands-on OSS experience with deep knowledge of ServiceNow modules.
• Solid understanding of fixed-line telecoms technologies.

Responsibilities

• Lead the gathering and analysis of business requirements.
• Translate complex business needs into system specifications.
• Oversee testing and support post-implementation.

Skills

Analytical abilities

Stakeholder management

Process optimisation

Communication

Leadership

Education

B.Eng or B.Tech in Electronics/Communications

ServiceNow certifications

Business Analysis certifications (e.g., CBAP, PMI-PBA)

Tools

ServiceNow

Job description

Job Description

Are you an experienced Business Analyst ready to lead high-impact transformation in a fast-paced telecommunications environment?

A leading client is seeking a seasoned Senior Business Analyst - ServiceNow & OSS Systems to join their team on a 12-month contract. This hybrid role, based in Midrand, offers the opportunity to work at the intersection of commercial strategy, technical delivery, and advanced OSS/ServiceNow systems within a fixed-line telecommunications environment.

Acting as a key link between business and technical teams, the successful candidate will bring deep telecoms expertise, exceptional analytical abilities, and strong leadership in shaping system requirements and driving integration excellence.

Key Duties

• Lead the gathering, analysis, and documentation of business requirements across multiple stakeholder groups.
• Translate complex business needs into clear and actionable system specifications.
• Analyse and optimise business processes, ensuring alignment with ITIL and enterprise architecture standards.
• Collaborate with OSS and application teams to support integrations, including a strong focus on ServiceNow TOMT.
• Oversee testing, service transition, and post-implementation support.
• Manage diverse stakeholder expectations and maintain alignment across teams.
• Mentor and guide junior Business Analysts, promoting best practice frameworks.
• Support change management initiatives and contribute to training development for various user groups.

Requirements

• South African nationality.
• Minimum 8 years of experience as a Business Analyst (10+ years preferred within fixed-line telecommunications).
• Strong, hands‑on OSS experience with deep knowledge of ServiceNow modules (ITSM, TSM, TSOM, TNI, TOMT).
• Solid understanding of fixed‑line telecoms technologies (DSL, fibre, VoIP, SD‑WAN, etc.).
• Proven experience with TM Forum ODA and service management principles.
• Exceptional communication ability, articulating complex concepts to technical and non-technical audiences.
• Strong analytical, problem‑solving, and process optimisation capabilities.
• Demonstrated stakeholder management and leadership skills.
• Experience mentoring junior team members.
• Engineering degree (B.Eng or B.Tech in Electronics/Communications).
• ServiceNow certifications (Business Process Analyst, Systems Administration, Technical Project Manager).
• Business Analysis certifications (e.g., CBAP, PMI‑PBA) advantageous.

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All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

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