Senior Business Analyst

Nbeginnings; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading analytics firm in Pretoria is seeking an experienced Business Analyst to identify and address operational, financial, and technological challenges. The ideal candidate will have over 6 years' experience and a relevant Bachelor's degree with professional certification. Responsibilities include maintaining relationships with stakeholders, enhancing customer satisfaction, and creating performance reports. This is a pivotal role that bridges business and IT, requiring strategic thinking to optimize processes and performance.

Qualifications

• Must have a Bachelor’s degree and relevant certifications.
• At least 6 years of experience in a business analyst role.

Responsibilities

• Identify and address operational, financial, and technological risks.
• Maintain, test, and improve business and systems operations.
• Build and maintain relationships with key stakeholders.
• Identify improvement opportunities and innovative ways to boost customer satisfaction.
• Evaluate project team performance to meet deadlines.
• Act as a liaison between business and IT.
• Supervise new product designs and market performance.
• Create monthly performance reports.

Skills

Operational risk management

Financial analysis

Stakeholder management

Project performance evaluation

Customer satisfaction improvement

Education

Relevant Bachelor’s degree

Professional certification (IIBA)

Job description

• Identifying and addressing operational, financial and technological risks within the business.
• Maintaining, testing and improving business and systems operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalising on improvement opportunities.
• Identifying innovative ways to increase customer satisfaction.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervising the design of new products and evaluating how these will perform on the market.
• Creating monthly performance reports.

Requirements

• Relevant Bachelor’s degree and valid professional certification, such as those from the International Institute of Business Analysis
• 6+ years of experience in a business analyst role