Senior Business Analyst

Afrizan People Intelligence; Gauteng; Hybrid; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading telecommunications firm in South Africa seeks a seasoned Senior Business Analyst with deep OSS and ServiceNow expertise. This hybrid role focuses on driving integration excellence and shaping system requirements in a fast-paced environment. The ideal candidate has at least 8 years of experience, particularly in fixed-line telecommunications, and possesses a strong educational background. This position promotes collaboration across business and technical teams, offering a unique opportunity to lead impactful transformations.

Qualifications

• Minimum 8 years of experience as a Business Analyst, preferred 10+ years in fixed-line telecommunications.
• Strong hands-on OSS experience.
• Solid understanding of fixed-line telecoms technologies.

Responsibilities

• Lead the gathering and documentation of business requirements.
• Translate complex business needs into actionable system specifications.
• Manage diverse stakeholder expectations and align teams.

Skills

Analysis and documentation of business requirements

Stakeholder management

Problem-solving

Communication

Process optimisation

Education

Engineering degree (B.Eng or B.Tech)

Business Analysis certifications (e.g., CBAP, PMI-PBA)

Tools

ServiceNow modules (ITSM, TSM, TSOM, TNI, TOMT)

Job description

Overview

Job Description

Are you an experienced Business Analyst ready to lead high-impact transformation in a fast-paced telecommunications environment?

A leading client is seeking a seasoned Senior Business Analyst - ServiceNow & OSS Systems to join their team on a 12-month contract.

This hybrid role, based in Midrand, offers the opportunity to work at the intersection of commercial strategy, technical delivery, and advanced OSS / ServiceNow systems within a fixed-line telecommunications environment.

Acting as a key link between business and technical teams, the successful candidate will bring deep telecoms expertise, exceptional analytical abilities, and strong leadership in shaping system requirements and driving integration excellence.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements across multiple stakeholder groups.
• Translate complex business needs into clear and actionable system specifications.
• Analyse and optimise business processes, ensuring alignment with ITIL and enterprise architecture standards.
• Collaborate with OSS and application teams to support integrations, including a strong focus on ServiceNow TOMT.
• Oversee testing, service transition, and post-implementation support.
• Manage diverse stakeholder expectations and maintain alignment across teams.
• Mentor and guide junior Business Analysts, promoting best practice frameworks.
• Support change management initiatives and contribute to training development for various user groups.

Qualifications

• South African nationality.
• Minimum 8 years of experience as a Business Analyst (10+ years preferred within fixed-line telecommunications).
• Strong, hands-on OSS experience with deep knowledge of ServiceNow modules (ITSM, TSM, TSOM, TNI, TOMT).
• Solid understanding of fixed-line telecoms technologies (DSL, fibre, VoIP, SD-WAN, etc.).
• Proven experience with TM Forum ODA and service management principles.
• Exceptional communication ability, articulating complex concepts to technical and non-technical audiences.
• Strong analytical, problem-solving, and process optimisation capabilities.
• Demonstrated stakeholder management and leadership skills.
• Experience mentoring junior team members.
• Engineering degree (B.Eng or B.Tech in Electronics / Communications).
• ServiceNow certifications (Business Process Analyst, Systems Administration, Technical Project Manager).
• Business Analysis certifications (e.g., CBAP, PMI-PBA) advantageous.

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All positions will be filled in accordance with the company's Employment Equity plan.

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