Senior Auto Body Shop Manager - Richards Bay Ops & Quality

Placements24; Mtubatuba Local Municipality; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan

Professional development

Relocation assistance

Growth opportunities

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Senior Automotive Body Shop Manager to lead daily body shop operations. You will oversee technicians, estimators, and admin staff, drive efficiency, uphold safety, and manage the budget and profitability.

The role requires deep knowledge of collision repair processes, strong leadership, customer service excellence, and experience with estimating software and insurance claims. Relocation assistance may be considered for exceptional candidates.

Qualifications

• Proven experience in a management or supervisory role in an automotive body shop or collision repair facility.
• Knowledge of collision repair processes including structural repair, panel replacement, painting and finishing.
• Experience with estimating software and insurance claim procedures.
• Strong leadership, team management and interpersonal skills.
• Excellent organizational, time management and problem-solving abilities.
• Proficiency in financial management, budgeting and cost control.

Responsibilities

• Oversee daily operations of the body shop, including workflow management and scheduling.
• Lead and motivate a team of technicians, estimators and administrative staff.
• Ensure repairs meet manufacturer specifications and customer expectations.
• Develop procedures to improve efficiency, reduce cycle times and control costs.
• Manage relationships with insurance adjusters and ensure prompt payments.
• Maintain a safe, organized work environment complying with health and safety regulations.
• Monitor inventory levels for parts and supplies and implement stock control measures.
• Handle customer inquiries and complaints to maintain high satisfaction.
• Oversee the body shop budget, financial performance and profitability.
• Stay informed on industry trends and regulatory changes.

Skills

Leadership

Team management

Customer service

Budgeting

Communication

Negotiation

Problem-solving

Insurance claims knowledge

Tools

Estimating software

Job description

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Senior Automotive Body Shop Manager to lead daily body shop operations. You will oversee technicians, estimators, and admin staff, drive efficiency, uphold safety, and manage the budget and profitability.

The role requires deep knowledge of collision repair processes, strong leadership, customer service excellence, and experience with estimating software and insurance claims. Relocation assistance may be considered for exceptional candidates.