Senior Associate - Operations

Wns; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading business process outsourcing company in Gauteng is seeking an Associate to assist with customer retention. The role involves contacting customers to assess their satisfaction with services and addressing complaints. Candidates should have matric, be fluent in English, and preferably speak at least one African language. A contact centre qualification is preferred, along with proficiency in customer-related information systems.

Benefits

Professional development opportunities

Coaching and mentoring

Structured career path

Qualifications

• Matric required for the role.
• Fluency in English and at least one African language is essential.
• Contact centre qualification preferred.

Responsibilities

• Support retention of customers wanting to cancel.
• Call customers to gauge satisfaction with service.
• Verify and update customer details.

Skills

Fluent in English

Fluent in African languages (Sotho, Zulu)

Customer service skills

Education

Matric

Contact centre qualification

Tools

Customer related information systems

Job description

Company Description

WNS (Holdings) Limited (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since

• and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Associate role is to support the proactive and reactive retention of customers wanting to cancel their service contracts by doing the following :

Calling customers to find out if they were happy with a service, they received at retailors

Escalate to retailors or CRC if the customer complains about the service or mechanical faults

Verify and update customers details

Update leisure interest of customers

Qualifications

Essential

Matric

Fluent in English and at least 1 African languages (Sotho, Zulu)

Preferred

Contact centre qualification

Computer literacy in order to operate customer related information systems

Knowledge on the automotive industry