Senior Associate - Operations

WNS; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading business process management firm in Bellville is seeking a Call Center Agent to handle inbound inquiries from Ampath patients. Candidates should have a Matric qualification and 12 months of experience in a call center environment, along with a proven track record of performance metrics. This role offers a structured career path and opportunities for professional development.

Qualifications

• 12 months of Call Center experience in PEP.
• Proven Performance Metrics.
• Clear phasing records.

Responsibilities

• Handle inbound calls and emails from Ampath patients.

Skills

Communication skills

Customer service orientation

Education

Matric

Job description

Overview

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Responsibilities

Inbound Call Centre - General Enquiries, dealing with calls and emails from Ampath patients

Qualifications

• Matric
• 12 months Call Center experience in PEP
• Proven Performance Metrics
• Clear phasing records