Senior Associate, NSO

NielsenIQ; City of Johannesburg Metropolitan Municipality; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading consumer intelligence company in Johannesburg seeks an analytical professional to join their Store Observations team. You will analyze in-store data, present findings to clients, and drive client-centric improvements by providing actionable insights. The ideal candidate must have a BA/BSc degree, with 4+ years in FMCG or Retail, and strong analytical and storytelling abilities. This role offers a flexible working environment, emphasizing continuous development and teamwork.

Benefits

Flexible working environment

Volunteer time off

Qualifications

• 4+ years of experience in FMCG and/or Retail.
• Experience with in-store merchandising beneficial.
• Curious mindset and good presentation skills.

Responsibilities

• Analyze data from in-store observations to uncover actionable insights.
• Present monthly reports and communicate findings to clients.
• Assist clients by translating complex data into practical recommendations.
• Collaborate with internal teams to ensure aligned insights.
• Drive client-centric improvements and enhance client experiences.

Skills

Analytical skills

Problem-solving skills

Client-centric approach

Attention to detail

Storytelling abilities

Education

BA / BSc / BCom degree

Tools

MS Office

Power BI

Excel

PowerPoint

Job description

Join our dynamic Store Observations team at NIQ, where we are dedicated to transforming the way our clients understand their businesses at the store level. We leverage award-winning platforms to deliver robust data directly to our clients, helping them unlock growth and drive performance. In this pivotal role, you will be responsible for interpreting detailed in-store observation data and presenting powerful insights that enable our clients to make informed, strategic decisions.

The ideal candidate will partner closely with clients, utilising cutting-edge tools and analytics to translate complex data sets into clear, actionable recommendations. By providing measurement and improvement strategies, you will be the key link between NIQ and our clients, ensuring that our service and delivery not only meets but exceeds expectations. You will play an essential role in supporting clients’ growth objectives, using data-driven insights to guide their business decisions and foster lasting partnerships.

If you’re passionate about making a meaningful impact and enjoy working with data to solve real-world challenges, we’d love to hear from you. At NIQ, you’ll be part of a modern service team committed to driving execution excellence, client satisfaction, and continuous improvement.

RESPONSIBILITIES

• Analyse data collected from in-store observations, including forward share, out of stock levels, brands present, and other key metrics, to uncover actionable insights for clients.
• Present monthly reports to clients, clearly communicating key findings and interpreting data trends to support informed business decisions.
• Assist clients in making sense of complex data sets by translating observations into clear, concise, and practical recommendations.
• Link in-store observation data with additional internal data sources to provide a holistic view and contribute to the broader business narrative.
• Collaborate closely with internal teams and stakeholders to ensure insights are aligned with client objectives and drive growth opportunities.
• Give the culture of client centricity, continuously driving to improve our clients experience, creating greater client dependency to enable contract renewals and business growth
• Drive execution excellence, ensuring the market team is solving client needs with speed and thoroughness, continually improving client satisfaction.
• Use data collected for projects to deliver actionable insights to clients
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Learn and leverage best practices within zone/vertical, scaling key learning, processes and tools to multiply impact across clients in a way that is simple, seamless and continuously improving.
• Work cross-functionally to exceed client expectations
• Execute on transformation and drive and embrace the change agenda
• Embrace learning and continuous development / organic growth
• Drive efficiency through simplification, standardization and automation

About you

We are seeking an analytical, inquisitive and enthusiastic professional with a keen attention to detail. The ideal candidate will possess strong storytelling abilities, enabling them to help clients understand evolving consumer behaviours. Collaboration and teamwork are essential, along with a demonstrated ambition and a client-centric approach. A passion for delivering insightful, data-driven narratives that support client growth is key. The successful applicant will also be confident in presenting findings to clients and senior stakeholders.

QUALIFICATIONS

• BA / BSc / BComdegree in any discipline – statistics beneficial
• 4 or more years of FMCG and/or Retail experience
• MS Office, and Power BI
• Fully skilled in Excel and PowerPoint
• Curious mindset, analytical and problem-solving skillsGood presenter to deliver insights to clients
• Experience with instore merchandising beneficial

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion