Senior Associate Data Centre Technical Services Systems Integration Specialist L2

NTT; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global technology leader is looking for a Senior Associate in Data Centre Technical Services in Johannesburg. This role focuses on installation and support, requiring certifications in related technologies. A proactive learner is essential for success in a hybrid work environment. If you thrive in a diverse setting and meet the qualifications, apply now.

Qualifications

• Experience in DataCentre environments for hardware replacement and standby.
• Technical L1/L2 Hardware support and implementation experience.
• Vendor certification in related technologies is preferred.

Responsibilities

• Installation and support for hardware and break/fix incidents.
• Document standard operating procedures for installations.
• Assisting with project administration and feedback.

Skills

Learning orientation

Client service orientation

Hands-on proactive

Education

Relevant certifications

Own Vehicle

Tools

PURE FASS

HPE Proliant servers

Vmware

Cisco UCS

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Data Centre Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key responsibilities

• Installation, break/fix incidents on low to medium level of complexity.
• Support standby on rotation
• Continues training, development and vendor product certification aligned with NTT GTM
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

Knowledge and Attributes

• Display a strong learning orientation and upskilling, especially during the first 12 months from starting date
• Developing proficiency in following – PURE SAN Array Support, HPE, DELL, Cisco UCS, VMware, Veeam.
• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualifications and Certifications

• Relevant certifications such as – PURE FASS, HPE Proliant servers, Primera, Alletra, MSA Storage; Dell PowerEdge servers, PowerStore; VMware, Cisco UCS, Veeam Backup and Recovery.
• Own Vehicle (Non-negotiable).

Required experience

• High level experience working in DataCentre environments for hardware replacement and standby.
• Moderate level of work experience in a technical L1/L2 Hardware support and implementation
• Moderate level experience engaging with clients and conducting presentations.
• Professional client conduct interacting with customers
• Existing vendor certification in any of listed technologies with priority of PURE or related SAN Array HW support.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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