Senior Associate Configuration Analyst

NTT; Gqeberha; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global technology services company in Gqeberha seeks a Senior Associate Configuration Analyst. In this hybrid role, you will support configuration management processes and work on strategic projects. Ideal candidates will have a degree in Computer Science or a related field, with a preference for ITIL certification. Join a diverse workplace that values innovation and makes an impact.

Qualifications

• Bachelor's degree or equivalent in Computer Science or IT.
• ITIL certification preferred.
• Experience in AI or related field beneficial.

Responsibilities

• Support the configuration management process.
• Participate in improving configuration management systems.
• Conduct presentations on the configuration process.

Skills

Analytical skills

Collaboration

Client service orientation

Presentation skills

Knowledge of ITIL

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Configuration management tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Configuration Analyst is a developing subject matter expert, responsible for working closely with internal teams to ensure the implementation of the company's configuration management policy and standards in less complex environments. The primary responsibility of this role is to define and control the components of services and infrastructure and maintain accurate configuration records. The Senior Associate Configuration Analyst conducts presentations to educate and train users on the use of the configuration process.

Key responsibilities

• Offers detailed support related to the configuration management process.
• Works on strategic projects to govern the configuration management processes.
• Participates in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness.
• Conducts presentation to educate and trains users on the use of the configuration process.
• Manages stakeholder relationships by proactively engaging with clients.
• Works closely with internal clients to extract and compiles monthly reports as defined and agreed.
• Brings subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organization’s budget, resource, timescale and technical requirements.
• Ensures compliance with laid down procedures by contributing and participating in both internal and external audits.
• Performs any other related task as required.

To thrive in this role, you need to have

• Developing analytical and reasoning skills.
• Developing ability to interpret complex processes and policies.
• Ability to work collaboratively with a diverse, global, and multicultural community.
• Ability to present information at various levels of the organization.
• Developing knowledge of the customer’s business priorities, objectives and business drivers.
• Developing knowledge of the role IT plays in enabling the business objectives to be met.
• Developing familiarity what IT can deliver to the business, including the latest capabilities.
• Ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence.
• Displays influencing and negotiating abilities.
• Achievement driven, and delivery focused while maintaining the required quality.
• Displays impeccable client service orientation.

Academic qualifications and certifications

• Bachelor's degree or equivalent in a Computer Science or Information Technology field, or related field.
• ITIL certification preferred.
• Intermediate Certificate in Release Control and Validation preferred.
• Coding experience beneficial
• Experience in AI or related field beneficial

Required experience

• Moderate level of demonstrable experience working with internal and external stakeholders.
• Moderate level of experience analyzing process and recommending improvements.
• Moderate level of experience with a concentration and firm understanding of business practices

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.