Senior Assessor, Short Term Claims

Standard Bank; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Gauteng is seeking an experienced Building Assessor to evaluate and adjust complex claims. You will be responsible for managing contractor audits, addressing customer complaints, and ensuring compliance with insurance policies. The ideal candidate should possess a degree in Business Commerce, Civil Engineering, or a related field, along with at least 5 years of assessment experience, including 3 years in the Short-Term Insurance Industry. The position offers full-time employment and the opportunity to excel in customer service.

Qualifications

• 5+ years of experience as a Building Assessor.
• Minimum 3 years' experience in the Short-Term Insurance Industry.

Responsibilities

• Assess and adjust complex claims for effective customer service.
• Manage contractor audits and customer complaints.

Skills

Building Assessment

Customer Service

Claims Management

Education

First Degree in Business Commerce, Civil Engineering, or Construction and Physical Planning

Job description

Overview

Job Overview Business Segment : Insurance & Asset Management Location : ZA, GP, Roodepoort, 4 Ellis Street Job Type : Full-time Job Ref ID : A-

Responsibilities

• To assess and adjust losses of complex claims for Standard Insurance Limited, South Africa, to deliver effective and efficient world class customer service and excel in operation, financial and service requirements.
• To manage, control and attend to contractor audits, authorisations over-mandate, upfront assessments, customer complaints and enforce correct interpretation of the Homeowners insurance policy with panel service providers and clients.

Qualifications

• Type of Qualification : First Degree Business Commerce, Civil Engineering, Construction and Physical Planning
• Experience Required : The job requires an incumbent with minimum 5 years experience as a Building Assessor.
• Minimum 3 years' experience within the Short-Term Insurance Industry would be required.

Additional Information

• Behavioural Competencies : Developing Expertise Upholding Standards Adopting Practical Approaches Articulating Information Team Working Taking Action Checking Details Resolving Conflict Providing Insights Producing Output Meeting Timescales Managing Tasks
• Technical Competencies : Claims Knowledge and Management Client Acceptance & Review Insurance Principles Insurance Products & Services Quant Skills Risk Perception & Assessment Underwriting and Pricing Risk Underwriting Management
• Please note : All our recruitment processes comply with the applicable local laws and regulations.
• We will never ask for money or any from of payment as part of our recruitment process.
• If you experience this, please contact our Fraud line on or