Senior Application Support Specialist - PaaS & Cloud

ShopriteX; Wes-Kaap; On-site; ZAR 446,000 - 725,000; Full time

Job summary

ShopriteX is seeking an Application Support Specialist III to provide specialist support to technical and business users, ensuring the Digital Service Layer (DSL) operations run smoothly. You will coordinate support activities, investigate incidents, support changes and deployments, and maintain clear communication with teams and stakeholders to deliver reliable day-to-day service.

You will work within the DSL Platform as a Service (PaaS) environment, monitor service desk activities, identify

Qualifications

• Matric with relevant experience equivalent to three times the specified years of study.
• 3-5 years experience in application support.
• Diploma or degree in Information Systems, IT or similar (advantageous).
• 3-5 years experience in a retail environment (advantageous).
• 1-3+ years experience in software development and testing (advantageous).
• 3+ years experience supporting cloud solutions, preferably AWS.
• 3-5+ years experience working on projects in Agile and DevOps environments.

Responsibilities

• Plan, coordinate and handle application support activities across the assigned environment.
• Investigate and analyse incidents and recurring problems to establish the root cause and determine an appropriate resolution path.
• Plan and manage changes within the specified environment.
• Support software releases and deployments.
• Provide backup support to relevant team members and leads.
• Support Platform as a Service (PaaS) services delivered by the DSL team.
• Liaise closely with team members, team managers and relevant stakeholders.
• Maintain regular communication with users regarding incidents, changes, progress and resolutions.
• Communicate technical information clearly to both technical and business audiences.
• Monitor and follow up assigned service desk calls in line with agreed service expectations.
• Identify support-call trends and contribute to sustainable corrective actions.
• Handle relevant support issues and elevate where specialist intervention is required.
• Contribute to stable, reliable and continuously improving application services.

Skills

Atlassian tools

REST APIs

SOAP APIs

DevOps practices

Root-cause analysis

Release support

Cloud/PaaS AWS

Incident management

Education

Diploma or degree in Information Systems or IT

B.Sc. Computer Science

Job description

ShopriteX is seeking an Application Support Specialist III to provide specialist support to technical and business users, ensuring the Digital Service Layer (DSL) operations run smoothly. You will coordinate support activities, investigate incidents, support changes and deployments, and maintain clear communication with teams and stakeholders to deliver reliable day-to-day service.

You will work within the DSL Platform as a Service (PaaS) environment, monitor service desk activities, identify