Senior AI Product Manager

MCI Careers; Wes-Kaap; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

MCI is seeking a Senior AI Product Manager to lead AI-powered product strategy, roadmaps, and delivery, aligning initiatives with business outcomes. You will collaborate with engineering, data science, and stakeholders to define requirements, track metrics, and ensure successful product launches that drive measurable value.

You will also oversee governance, responsible AI practices, and cross-functional partnerships to deliver scalable, impactful solutions for our clients and internal users.

Qualifications

• Bachelor's degree in Business, Technology, Engineering, Computer Science, Information Systems, or related field.
• Minimum 5 years of product management experience.
• Proven experience leading technology, data, or AI-focused products.
• Strong understanding of Agile product development methodologies.
• Experience managing product roadmaps and strategic initiatives.

Responsibilities

• Define and execute product strategies that drive AI adoption and business value.
• Develop and maintain AI product roadmaps.
• Lead AI products through the full product lifecycle and ensure successful launches.
• Collaborate with engineering and data science teams to define requirements and acceptance criteria.
• Build strong relationships across business and technology functions and communicate with leadership.

Skills

AI product management

Agile product development

Roadmap management

Stakeholder management

Requirements translation

Cross-functional collaboration

Analytics & metrics

Executive communication

Education

Bachelor's degree

Job description

POSITION OVERVIEW

Senior AI Product Manager

This role leads the development and delivery of AI‑powered products and services at MCI, defining product vision, managing roadmaps, and ensuring AI initiatives achieve measurable business outcomes aligned with organizational goals.

POSITION RESPONSIBILITIES

Product Strategy & Vision

• Define and execute product strategies that drive AI adoption and business value.
• Develop and maintain AI product roadmaps.
• Identify market opportunities and emerging technology trends.
• Define product goals, priorities, and success metrics.
• Align product initiatives with business objectives.

Product Delivery & Execution

• Lead AI products through the full product lifecycle.
• Manage product planning, prioritization, and delivery.
• Collaborate with engineering and AI teams throughout development.
• Define product requirements and acceptance criteria.
• Ensure successful product launches and adoption.

Stakeholder Management

• Build strong relationships across business and technology functions.
• Facilitate communication between technical and non‑technical stakeholders.
• Present product updates and recommendations to leadership teams.
• Gather and prioritize customer and stakeholder feedback.
• Manage competing priorities and expectations.

Performance & Continuous Improvement

• Monitor product performance and drive optimization initiatives.
• Track adoption, usage, and business outcomes.
• Identify opportunities for product enhancement.
• Analyze user feedback and performance metrics.
• Support data‑driven product decision‑making.

AI Innovation & Governance

• Support responsible and sustainable AI product development.
• Evaluate emerging AI technologies and capabilities.
• Ensure products align with governance and compliance requirements.
• Support responsible AI practices and risk management.
• Drive innovation across the product portfolio.

CANDIDATE QUALIFICATIONS

Core Qualifications

• Bachelor's Degree in Business, Technology, Engineering, Computer Science, Information Systems, or a related field.
• Minimum 5 years of product management experience.
• Proven experience leading technology, data, or AI‑focused products.
• Strong understanding of Agile product development methodologies.
• Experience managing product roadmaps and strategic initiatives.
• Ability to translate business needs into technical requirements.
• Strong analytical, commercial, and problem‑solving skills.
• Experience working with engineering, data science, and cross‑functional teams.
• Strong stakeholder management and executive communication skills.
• Experience defining product metrics and measuring success.
• Ability to prioritize competing business and technical requirements.
• Demonstrated success delivering complex technology solutions.

Nice to Have

• Experience managing Generative AI, machine learning, or automation products.
• Product certifications such as CSPO, PSPO, or Pragmatic Institute.
• Knowledge of AI governance and responsible AI frameworks.
• Experience leading enterprise digital transformation initiatives.
• Familiarity with data analytics and business intelligence tools.
• Experience in SaaS or technology product environments.
• MBA or advanced business qualification.
• Exposure to AI engineering and machine learning development practices.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.