Senior Aesthetician & Client Relations Manager

Placements24; Midrand; Hybrid; ZAR 560,000 - 840,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance-based bonuses

Professional development opportunities

Product access and training

Job summary

Placements24 is seeking a Senior Aesthetician & Client Relations Manager for a fully remote role. You will lead virtual consultations, build strong client relationships, and develop personalized skincare plans while guiding clients toward wellness goals from home.

Ideal candidates have 5+ years in aesthetics, deep skincare knowledge, and experience with CRM systems. Remote collaboration and proactive communication are essential for success in our distributed team.

Qualifications

• Licensed aesthetician with at least 5 years in beauty/wellness.
• Proven ability to build client relationships.
• Experience with virtual consultations and CRM systems.

Responsibilities

• Conduct comprehensive virtual consultations with clients to assess skin health and wellness goals.
• Develop personalized skincare and wellness routines and treatment plans.
• Provide expert guidance on aesthetic concerns including anti-aging, acne, and hyperpigmentation.
• Nurture client relationships with proactive follow-ups to ensure satisfaction and loyalty.
• Address client inquiries promptly and professionally as primary contact for escalated concerns.
• Collaborate with product teams to relay client needs and trends.
• Maintain accurate client records in the CRM system.
• Stay updated on advancements in aesthetic treatments and skincare technologies.
• Contribute to online content like blogs and tutorials to educate clients.

Skills

Client relationship management

Communication skills

Aesthetic skincare knowledge

Remote collaboration tools

Education

Licensed aesthetician certification

Tools

CRM software

Zoom

Slack

Job description

About the Role

Our client, a premier online beauty and wellness platform, is seeking a highly experienced and motivated Senior Aesthetician & Client Relations Manager to join our fully remote team. This pivotal role is responsible for elevating our clients' online beauty and wellness experiences through expert consultations, personalized treatment plans, and exceptional customer support. You will be instrumental in building and maintaining strong client relationships, ensuring satisfaction and fostering loyalty within our vibrant online community. This is a unique opportunity to leverage your deep industry knowledge and passion for wellness in a flexible, remote-first environment, contributing directly to the growth and success of a forward-thinking company in the Beauty & Wellness sector. The role demands a proactive approach, exceptional communication skills, and a genuine desire to help individuals achieve their personal wellness goals from the comfort of their own homes.

Key Responsibilities

• Conduct comprehensive virtual consultations with clients to assess their skin health, beauty goals, and overall wellness needs.
• Develop personalized skincare and wellness routines, recommending appropriate treatments, products, and lifestyle adjustments.
• Provide expert advice and guidance on a wide range of aesthetic concerns, including anti-aging, acne management, hyperpigmentation, and general skin health.
• Manage and nurture client relationships, ensuring a high level of satisfaction and repeat engagement through proactive follow-ups and personalized communication.
• Address client inquiries and resolve issues promptly and professionally, acting as the primary point of contact for escalated concerns.
• Collaborate with the product development team to provide insights into client needs and emerging wellness trends.
• Maintain accurate and detailed client records within our CRM system.
• Stay abreast of the latest advancements in aesthetic treatments, skincare technology, and wellness practices.
• Contribute to the creation of engaging online content, such as blog posts, tutorials, and webinars, to educate and inspire our client base.

Requirements

• Minimum of 5 years of experience as a licensed Aesthetician or in a similar client-facing role within the beauty and wellness industry.
• Proven track record of building and maintaining strong client relationships.
• In-depth knowledge of skincare science, cosmetic ingredients, and various aesthetic treatments.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and empathetically.
• Proficiency in using online communication tools (e.g., Zoom, Slack) and CRM software.
• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
• A passion for health, wellness, and beauty, with a genuine commitment to client well-being.
• Relevant certifications or qualifications in aesthetics are essential.
• Experience in online content creation or digital marketing is a plus.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary package and performance-based bonuses.
• Opportunities for professional development and continuous learning.
• Access to cutting-edge beauty and wellness products and training.
• A supportive and collaborative team environment, dedicated to making a positive impact.
• Chance to be a key player in a rapidly growing online wellness platform.