Senior Administrator

Vodacom; Cape Town; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a candidate to facilitate business service delivery by adhering to DevOps processes. The role emphasizes managing technology for business processes and ensuring customer experience. Ideal candidates should have at least 3 years of experience with Number Portability and 2 years in IT Operations. Competitive benefits and incentives are offered.

Benefits

Competitive benefits packages

Cell phone and data benefits

Exclusive staff discounts

Qualifications

• 3+ years experience with Number Portability in Telecoms.
• 2 years' experience in an IT Operations environment is essential.
• GSM related experience is highly desirable.

Responsibilities

• Deliver high quality business services through technology management.
• Ensure technology availability and performance in customer experience.
• Transition new technologies and services into production effectively.
• Manage risks to technology-enabled business processes.

Skills

Number Portability expertise

ITIL Service Management Framework

Service Operations

CRM Provisioning

Education

Matric / Grade 12

Job description

Overview

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute.

Role Purpose / Business Unit

To actively facilitate the delivery of business services by adhering to DevOps processes that meet or exceed service levels of the technologies that support Vodacom's business.

Responsibilities

• Service Management: General – Deliver high quality business services to the enterprise by managing the technology that automates/enables these business processes.
• Service Management: Customer Experience and Performance – Deliver a high quality customer experience through technology-enabled business activities, ensuring technology availability and transactional processing performance.
• Systems Management – Service Transition – Deliver a high quality customer experience by ensuring new technologies and services are transitioned into production effectively.
• Service Management: Risk and Control – Deliver a high quality customer experience by ensuring risks to the technology-enabled business processes are effectively managed.

Qualifications

• Matric / Grade 12 essential.
• 3+ years experience with Number Portability in the Telecoms.
• 2 years' experience in an IT Operations environment is essential.
• GSM related experience is highly desirable.
• Core Competencies, Knowledge and Experience: ITIL Service Management Framework, Service Operations, Service Transition, CRM Provisioning – Number Portability Specific.

Benefits

• Enticing incentive programs and competitive benefit packages.
• Retirement funds, risk benefits, and medical aid benefits.
• Cell phone and data benefits, fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.

Closing date for Applications: 03 September

Base location: Century City

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.