Senior Administrator

Vodafonethree; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading telecommunications provider in Cape Town is seeking a DevOps professional to facilitate delivery of business services. The ideal candidate will have at least 3 years of experience with Number Portability in Telecoms and a strong foundation in ITIL Service Management. This role includes responsibilities around service management and customer experience, offering competitive benefits and opportunities for development.

Benefits

Enticing incentive programs

Medical aid benefits

Cell phone and data benefits

Exclusive staff discounts

Qualifications

• 3+ years experience with Number Portability in the Telecoms.
• 2 years' experience in an IT Operations environment is essential.
• GSM related experience is highly desirable.

Responsibilities

• Deliver high quality business services by managing the technology.
• Ensure technology availability and transactional processing performance.
• Transition new technologies and services into production effectively.
• Manage risks to the technology enabled business processes.

Skills

ITIL Service Management Framework

Service Operations

Service Transition

CRM

Provisioning – Number Portability Specific

Education

Matric / Grade 12

Job description

Cape Town, South AfricaJob descriptionRequisition ID

• Date posted08 / 27 / When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute
• .Role Purpose / Business Unit : To actively facilitate the delivery of business services by adhering to Devops processes that meets or exceeds service levels of the technologies that support Vodacom's businessYour responsibilities will include : Service Management : GeneralDeliver high quality business services to the enterprise by managing the technology that automate / enable these business processes.Service Management : Customer Experience and PerformanceDeliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.Systems Management - Service TransitionDeliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively.Service Management : Risk and ControlDeliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.The ideal candidate for this role will have : Matric / Grade 12 essential.3+ years experience with Number Portability in the Telecoms.2 years' experience in an IT Operations environment is essential.GSM related experience is highly desirableCore competencies, knowledge and experience : ITIL Service Management FrameworkService OperationsService TransitionCRMProvisioning – Number Portability SpecificWe make an impact by offering : Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companiesClosing date for Applications : 03 September
• .The base location for this role is Century City.The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.Insights from previous hiresYears of experienceLess than 2 years2 - 4 years4 - 8 years8+ yearsTop skillsBusiness Continuity PlanningBusiness AnalysisChange ManagementPreviously worked asIT Operations ManagerIT ManagerService AdministratorIT Infrastructure ManagerIT Services Manager