Senior Account Manager – South Africa (Remote, Customer Success)

The Folklore; Gauteng; Remote; ZAR 512 000 - 855 000; Full time

Job summary

A technology platform company in South Africa seeks a detail-oriented Member Success Manager to support brands in onboarding and utilizing the platform. Responsibilities include managing customer support, hosting onboarding calls, and upselling subscription tiers. The ideal candidate will have 5+ years in B2B customer success and excellent communication skills. This is a full-time remote role with career advancement opportunities.

Benefits

Work remotely

Career advancement opportunities

Qualifications

• Minimum of 5+ years full-time B2B customer success/account management experience.
• Native or Full Professional Proficiency of English.
• Strong time management skills; motivated and efficient.

Responsibilities

• Manage Customer Support Inbox and respond to inquiries.
• Open & Close Tickets and keep brands updated.
• Host Onboarding Calls to educate brands on the platform.

Skills

Customer success

Account management

Communication skills

Time management

Problem-solving

Job description

A technology platform company in South Africa seeks a detail-oriented Member Success Manager to support brands in onboarding and utilizing the platform. Responsibilities include managing customer support, hosting onboarding calls, and upselling subscription tiers. The ideal candidate will have 5+ years in B2B customer success and excellent communication skills. This is a full-time remote role with career advancement opportunities.